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About the Role

Case Managers provide core case management services, including comprehensive care management, care coordination, and health promotion. They encourage and assist eligible clients in enrolling in Medicaid/health insurance plans, help with housing needs, and offer participant and family support and referrals to community and social supports. Case Managers also conduct screenings and assessments for high-risk needs, monitoring, and follow-up services.

Responsibilities

• Provide targeted case management as a member of a multidisciplinary care team to clients enrolled in NCCBHC using a team-based approach to treatment and services, working collaboratively with therapists, psychiatrists/PNPs, peer specialists, substance use specialists, nurses, clients, and family members.
• Engage clients in a collaborative relationship, empowering them to self-manage their mental health, substance use, physical, and psychosocial needs to improve and maintain well-being.
• Screen and assess clients for social drivers of health (SDOH), housing instability, food insecurity, transportation needs, utility difficulties, interpersonal safety, education, and employment needs.
• Engage clients with urgent and crisis needs at all stages of NCCBHC services to provide support to resolve crisis and offer targeted case management expertise for person-centered evaluation and treatment planning.
• Support clients to access supported education and supported employment services.
• Provide core care management services, including care coordination and healthy promotion, comprehensive transitional care, and referral to community and social support.
• Train clients on relevant chronic diseases, preventive care, and medication management (medication reconciliation and adherence).
• Provide care management services in a person/family-centered, strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.
• Support clients with aftercare upon discharge from ERs, detox, and inpatient hospital services.
• Conduct community outreach and engagement to support client retention in NCCBHC services.
• Support clients to access housing, income support (entitlements), and other needs.
• Contribute to ongoing organizational commitments to diversity, equity, inclusion, and antiracist practices in the delivery of services and work as a member of the NCCBHC.
• Conduct monitoring and follow-up services to promote continued engagement in referred rehabilitative and treatment services.

Requirements

• New York Certified Peer Specialist (NYCPS), Credentialed Family Peer Advocate (FPA-C) or Credentialed Youth Peer Advocate (YPA-C) with 3 years of work experience.
• Bachelor’s degree in human services, social work, psychology, rehabilitation, or a related field.
• 2 years of experience working with people with serious mental illness/substance use disorders.
• Individuals with lived experience in the areas of mental health, substance use, or criminal legal are encouraged to apply.

Skills

• Bilingual in Spanish / English

Location

• 2090 Adam Clayton Powell Jr. Blvd, 4th floor, New York, NY 10027

Work Type

• Full-time
• Flexible

Experience Level

• 3 years of work experience
• 2 years of experience

Education Level

• Bachelor’s degree in human services, social work, psychology, rehabilitation, or a related field

Salary/Compensations

• $57,000 - $60,000 per year

Benefits

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program

About the Company

• At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people’s stories with dignity, UNITY| Commit to a shared mission, RESPECT| Celebrate the strength of diversity, PROGRESS| Always work to improve, OPTIMIZE| Make the best use of resources, SOLUTIONS| Work together to solve problems, EMPATHY| Seek to understand others.

Equal Opportunity

• CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.