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Responsibilities

• Maintain hotel facilities through routine painting, plumbing, and electrical repairs.
• Replace air conditioner filters.
• Operate furnace, air conditioner, and boiler systems to ensure guest comfort.
• Maintain high standards of guest service.
• Manage pool maintenance, including chemical balancing and cleaning.
• Improve guest satisfaction through employee development.
• Resolve guest requests, complaints, and inquiries in a professional and timely manner.

Requirements

• Comprehensive knowledge of hotel departments and functions.
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Understand and communicate StepStone Mission and Core values.
• Express ideas and information clearly and professionally.
• Practice active listening.
• Communicate company information, decisions, and problems to appropriate parties in a timely manner.

Skills

• Mathematical skills
• Computer skills
• Communication skills

Experience Level

• Relevant experience preferred

Education Level

• High school education preferred