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About the Role
The Community Resource & Engagement Coordinator is responsible for making vital social service information accessible to various audiences in multiple formats. This role involves managing high-quality community resources, building partnerships, and serving as the operational lead for disaster response coordination.
Responsibilities
- Ensure United Way resource databases for the Rio Grande Valley and Laredo area are comprehensive, up-to-date, accurate, and easy to use.
- Research, gather, and analyze community service information, and complete daily database edits and full agency reviews.
- Build awareness of 2-1-1, ConnectCTX, and other programs across United Way’s multi-region area.
- Engage and support community partners and social service providers to maintain up-to-date resource information.
- Help organizations implement 2-1-1, ConnectCTX, and other United Way programs into their workflows.
- Provide outreach and education to community-based organizations.
- Attend community events, and create and conduct navigation programs and community resource trainings.
- Support frontline staff through resource database, seasonal programs, training, and respond to staff resource verification and new agency requests.
- Serve as the operational lead for disaster resource response across the Rio Grande Valley, Laredo area, and South Central Texas region.
- Plan and execute disaster response efforts before, during, and after disasters.
- Serve as the on-call point of contact for statewide 2-1-1 disaster resource coordination.
- Gather and disseminate time-sensitive, critical information including Resource News Item (RNI) management, Local Impact Summaries (LIS), and network After Action Reports (AAR).
- Escalate contract-level decisions, statewide policy questions, and high-severity disaster events to the Community Resource & Engagement Sr. Manager.
- Assist other staff and perform other duties as assigned.
Requirements
- Bachelor's degree preferred, or equivalent combination of education and relevant experience.
- At least three years of full-time work experience in community engagement, non-profit, disaster response, or library settings.
- Considerable knowledge of community resources, social service landscape, or disaster response efforts.
- Experience managing community resource databases or referral platforms strongly preferred.
- Familiarity with border-region social services, immigration-adjacent resource networks, and the community context of the Rio Grande Valley and Laredo area strongly preferred.
- Excellent writing and editing skills.
- Passion for improving access to information.
- Excellent communication skills and internal/external customer service skills are required.
- Bilingual (English/Spanish) strongly preferred, given the communities served.
- Ability to work independently across a multi-region service area with minimal day-to-day oversight.
- Ability to be available 24/7 and travel during scheduled disaster duty windows.
- Reliable transportation and a valid driver's license for regional travel.
- Must reside within the Rio Grande Valley or Laredo area (Cameron, Hidalgo, Starr, Willacy, Jim Hogg, Webb, or Zapata counties).
Skills
- Writing
- Editing
- Networking
- Communication
- Time management
- Data management
- Interpersonal skills
- Collaboration
- Problem-solving
- Social media
- Customer service
Location
- Remote
- Rio Grande Valley
- Laredo area
Work Type
- Full-time
- Regular
- Remote
- Hybrid
Experience Level
- Entry level
- Mid level
Education Level
- Bachelor's degree preferred
Benefits
- Competitive Compensation
- Hybrid Work Option
- Employer 403(b) Matching
- Employer-Sponsored Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Generous Paid Time Off (PTO)
- Paid Parental Leave
- FMLA
- Employee Assistance Program (EAP)
About the Company
- United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all.
- We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community.
- We focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas.
- Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors.
- Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.