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About the Role

Lead a quality passenger transport service, utilizing individual talents and experience to run the operation effectively. This role is suitable for those seeking career advancement in passenger transport management or a career change.

Responsibilities

• Lead the daily delivery of transport operations, ensuring a safe, punctual, and compliant service.
• Ensure transport provision meets individual service user needs, including mobility, behavioural, and medical requirements.
• Monitor and ensure consistent use of Cordic transport management software for route record maintenance.
• Build and maintain strong relationships with local authorities, families, carers, and schools, serving as the primary contact for inquiries and concerns.
• Support the Transport Manager in route scheduling and optimizing journey efficiency.
• Conduct on-the-job monitoring of transport operations and take timely action on concerns.
• Complete, review, and update risk assessments for transport routes and service users.
• Manage recruitment activities for Drivers and Passenger Assistants to maintain headcount.
• Monitor overtime and agency usage to control costs and identify improvements.
• Support continuous improvement initiatives for service quality and efficiency.
• Line manage Drivers and Passenger Assistants, providing guidance and support.
• Manage overtime submissions, absences, and HR/Payroll system entries for direct reports.
• Ensure direct reports complete assigned training courses on time.
• Oversee adherence to safeguarding policies and procedures by self and direct reports.
• Conduct return-to-work interviews following sickness absence.
• Participate in investigation, disciplinary, and grievance processes as required.
• Provide training to drivers on seat removal, configuration, and basic vehicle maintenance.
• Respond to and oversee resolution of transport incidents, such as accidents and breakdowns.
• Support the Transport Manager in maintaining compliance with operator licensing and legal requirements.
• Maintain accurate operational records for audits and inspections.
• Conduct spot-checks of vehicle cleanliness and ensure high standards are maintained.
• Arrange for suitable vehicle types and internal seating layouts based on service user requirements.

Requirements

• Adherence to and promotion of Equality policy.
• Compliance with the Health & Safety at Work Act 1974 and other relevant legislation.
• Adherence to all company procedures and codes of conduct.

Skills

• Transport experience (desirable)
• People management experience (desirable)
• Sound understanding of computer systems
• Proficiency in MS Office products

Location

• West Norwood

Work Type

• Permanent
• Full Time

Salary/Compensations

• £34,000 - £37,000 / year

Benefits

• Enhanced annual leave entitlement from employment commencement.
• Enhanced family friendly policy dependent on length of service.
• Access to Employee Assurance Programme.
• On-site parking.
• Training and development opportunities.
• Regular social functions.

About the Company

• London Hire Community Services is one of the largest specialist and accessible transport operators in the UK.
• Provides quality passenger transport services across London, and in Kent, Suffolk, Wiltshire, Hertfordshire, and Milton Keynes.