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About the Role

Maximise customer value by driving engagement, product adoption, retention and commercial growth while acting as the strategic relationship owner following customer onboarding.

Responsibilities

• Develop strategic relationships with customer stakeholders.
• Create and maintain Account Success Plans.
• Drive platform adoption and customer value realisation.
• Identify and close upsell, cross-sell and expansion opportunities.
• Lead account reviews and executive business reviews.
• Monitor customer health, risks and opportunities.
• Support renewals and maximise Net Revenue Retention.
• Maintain accurate CRM records and account plans.

Requirements

• Enterprise SaaS Account Management experience.
• Commercial growth experience.
• HubSpot or CRM knowledge.
• Stakeholder management.
• Knowledge of SaaS adoption metrics.
• High retention.
• Growth in customer revenue.
• Strong adoption.
• Excellent customer satisfaction.
• Accurate account governance.

Skills

• Customer centric
• Commercially minded
• Relationship management
• Strategic thinking
• Communication
• Organisation
• Accountability
• Solution focused