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About the Role

Pilot is a modern connectivity company delivering fiber-optic internet and network services to businesses. We enable extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Responsibilities

• Serve as the primary project manager for all Real Estate New Build projects, coordinating the end-to-end process of bringing Pilot's fiber infrastructure into new buildings.
• Coordinate Project Engineering survey scheduling and follow-through.
• Facilitate engineering scope of work review and internal approval.
• Manage access agreement review, routing, and execution in coordination with Legal.
• Collaborate with external stakeholders including building management, outside contractors, and insurance brokers.
• Curate Access Agreement data and proactively manage Access Agreement renewals to prevent lapses.
• Maintain accurate records in Salesforce CRM, including building data, building management contacts, and all associated project and relationship data.
• Support the Real Estate Account Management team through partner and building research, meeting preparation, Salesforce data QC, and other administrative tasks.
• Facilitate Certificate of Insurance (COI) requests to ensure timely delivery and compliance.
• Coordinate the fulfillment of building management onboarding materials and other partner-facing resources.
• Assist in identifying and researching new greenfield developments, ownership changes, and other market activity across the NYC commercial real estate landscape.
• Support the administration and ongoing success of Pilot's Real Estate Broker program, including partner onboarding, lead qualification, commission processing, reporting, partner communications, and day-to-day program support.
• Administer the lead management process, including qualifying and assigning leads, creating CRM records, maintaining accurate lead and account data, and ensuring CRM integrity.
• Provide administrative support to Account Managers in managing annual records, maintaining current records, and ensuring relevant data remains accurate.
• Support Real Estate Account Managers in the end-to-end administration of Pre-Installed Internet services.
• Manage the Direct Sales lead generation process, including training, oversight of outside lead generation contractors, and ensuring annual lead generation across Pilot’s building portfolio.
• Support the Direct and Inbound Sales team through prospect research, meeting preparation, and other administrative tasks.
• Provide broad administrative support across sales functions as needed.
• Assess data integrity for newly created Pilot services within Salesforce CRM to ensure data consistency across the platform.

Requirements

• 3–5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment.
• Demonstrated project management skills — ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders.
• Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types.
• Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus.
• Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers.
• Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance.

Skills

• Project Management
• Salesforce CRM
• Google Workspace
• Microsoft Office
• Written Communication
• Verbal Communication
• Organizational Skills
• Attention to Detail

Location

• New York City

Work Type

• Full-time

Experience Level

• 3-5 years

Salary/Compensations

• $75,000-$90,000

Benefits

• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

About the Company

• Pilot is a modern connectivity company based in New York City.
• We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
• We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection.
• Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Equal Opportunity

• At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.