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About the Role

This role is crucial for providing customers with the highest quality service by ensuring the timely release and movement of freight/cargo. You may proactively lead and guide team members to achieve operational objectives.

Responsibilities

• Provide impeccable customer service
• Prepare, analyze, and/or submit documentation to U.S. Customs, agents, and clients in accordance with all applicable laws and regulations
• Anticipate, identify, and resolve problems that could delay freight release or movement
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed customer service requirements
• Resolve banking and letter of credit problems
• Advise customers on payment terms
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms
• Resolve billing issues and coordinate post-entry activity on behalf of the customer
• Complete accurate data input or corrections into computer files
• Perform root cause analysis as directed by the Account Administrator
• Coordinate post-entry activities on the customer's behalf
• Manage the entry verification process
• Access client systems (external systems) as necessary
• Correspond with business partners via written, phone, or email
• Produce operational trend reports
• Keep business partners apprised of the exception process
• Receive and respond to pre-alerts as needed per customer SOP
• Maintain general knowledge of FedEx products and services
• Interact with customers, internal staff/departments, and management
• Support Account Administrators with account management activities
• Perform entry reconciliation as needed
• Develop and maintain strong relationships with customer's front-line personnel
• Perform duties and responsibilities of the Administration and Customs Trade process to support a small office structure
• Sort and assign department workload if required
• Facilitate entry processing, pre-arrival, and post-arrival exception resolution
• Perform other duties as assigned

Requirements

• HS Diploma or GED required
• 24 months of brokerage or transportation experience and/or customer service experience required
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills, verbal and written
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time-sensitive work
• Ability to work independently with minimum supervision
• Able to work on a team
• Proficient in HTS classification & familiar with the harmonized tariff system
• Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise

Skills

• MS Office
• Outlook
• Office equipment (phone, fax, photocopier, printer, scanner)
• HTS classification
• Harmonized tariff system
• U.S. Customs regulations
• Federal regulations

Location

• Remote

Work Type

• Full-time

Experience Level

• 24 months of brokerage or transportation experience and/or customer service experience

Education Level

• HS Diploma or GED

Salary/Compensations

• $23.34 - 35.01 USD Hourly

Benefits

• Paid Training Provided
• Health, vision and dental insurance
• Retirement
• Tuition reimbursement

About the Company

• FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world.
• They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
• We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding.
• We look forward to hearing from you!

Equal Opportunity

• FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
• Know Your Rights
• Pay Transparency
• FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
• FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.