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About the Role

Leverage AI-driven tools to empower internal teams to ideate, prototype, validate, and refine solutions that improve experiences and outcomes for key stakeholders. Translate complex experience strategies into actionable, human-centered solutions using AI for opportunity identification, business case support, solution ideation, journey simulation, and iterative feedback, ensuring outputs are compliant and impactful.

Responsibilities

Support the development and evolution of the platform’s experience roadmap as an AI-powered solutions accelerator.
Enable internal users to rapidly design empathetic, efficient, and accessible solutions using AI-guided workflows for discovery, ideation, prototyping, simulation, and iteration.
Ensure the platform surfaces actionable insights that help internal teams anticipate and address real-world challenges for employees, patients, members, and providers.
Partner with AI/ML and engineering teams to integrate generative, predictive, and simulation capabilities.
Support the prioritization of features such as AI-assisted journey mapping, ethical design checks, personalized guidance, and simulated impact previews.
Apply established prompt engineering frameworks and best practices to maximize the effectiveness of the AI digital playbook as a strategic design guide.
Assist in developing and refining prompting techniques for problem statements, opportunity ranking, solution ideation, regulatory alignment, and iterative refinement.
Collaborate with product, business, engineering, clinical/operational subject matter experts, compliance, and frontline representatives to align on priorities and facilitate feedback loops.
Stay informed on emerging trends in AI-augmented design, co-creation tools, and experience innovation.
Champion ethical AI use and contribute to internal upskilling, supporting the platform’s position as a workforce transformation differentiator.

Requirements

5+ years in experience strategy, service design, or related fields.
Demonstrated contribution to AI-native or generative AI products/tools.
Experience in enterprise, healthcare, or design-enablement settings is preferred.
Familiarity with healthcare ecosystems (frontline workflows, patient/member/provider journeys, regulatory considerations).
Proficiency with design tools (e.g., Figma) and AI technologies (generative models, NLP).
Hands-on experience with prompt engineering in guided or creative applications.
Ability to apply, test, and refine prompt strategies for context-aware AI assistance in design and decision-making workflows.
Proven experience working cross-functionally with design, product, engineering, compliance, and operational teams.
This role is not eligible for work visa sponsorship.
Qualified candidates are required to currently live in, or be willing to move to, a commutable distance from one of the listed locations.
Internet service must meet minimum criteria: 25 Mbps download and 10 Mbps upload.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Occasional travel to Humana's offices for training or meetings may be required.

Skills

User Empathy
AI Fluency & Ethics
Strategic Communication
Analytical & Iterative Approach
Prompt Engineering

Location

Dallas, TX
Louisville, KY
New York City, NY
Washington, DC (Arlington, VA)
Chicago, IL
Fort Lauderdale, FL

Work Type

Remote
Hybrid

Experience Level

5+ years

Salary/Compensations

$104,000 - $143,000 per year

Benefits

Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Generous PTO package
Health benefits effective day 1
Annual Incentive Plan
Well-being program
Paid Volunteer Time Off
Growth opportunities in cutting-edge AI and experience strategy

About the Company

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company.
Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their ביותר health – delivering the care and service they need, when they need it.
These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.