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About the Role

AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager) to spearhead office operations, set new standards for quality, and ensure residents experience luxury living. This role assists the Community Manager in executing sales and marketing strategies, ensuring positive customer experiences, and coaching leasing consultants to achieve community goals.

Responsibilities

• Assist in determining community sales goals and motivating leasing consultants to achieve them.
• Lease apartment homes, manage and convert prospect leads, and educate residents and prospective residents on community information.
• Address and resolve customer service concerns promptly and professionally to ensure high customer loyalty and satisfaction.
• Assist in developing, implementing, and monitoring programs to maximize revenue, control expenses, and improve customer experience.
• Support residents during move-in, lease renewals, move-out, and transfer processes.
• Call or visit competitive communities to update market surveys and stay informed of market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Adhere to all AVB policies and procedures, ensuring compliance with federal, state, and local laws, particularly fair housing regulations.

Requirements

• 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment.
• 1 or more years of supervisory or training experience required.
• Proficiency in using administrative software and Microsoft Office Suite.

Location

• Brooklyn, New York

Work Type

• Full time

Experience Level

• 1-3 years multifamily experience
• 1+ years supervisory experience

Education Level

• High school diploma or equivalency (GED) required
• Bachelor's degree preferred

Salary/Compensations

• $57,000.00 - $80,500.00

Benefits

• Comprehensive benefits (health, dental, vision)
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• Employee stock purchase plan
• Growth based on achievement and promotion from within
• Associate recognition programs
• 20% discount on apartment homes

About the Company

• AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders.
• Our purpose is creating a better way to live, focused on building value for the long term.
• We focus on collaboration, innovation, and taking ownership of our choices and actions to create value for customers, investors, and associates.
• Our culture is built on purpose and core values: A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Equal Opportunity

• AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.
• We believe that to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.
• AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
• AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.