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About the Role

This position drives marketing enablement across a network of dental practices, ensuring they have the necessary tools, insights, and strategies. The role supports business continuity by managing day-to-day and ad-hoc marketing needs.

Responsibilities

• Manage and resolve marketing support requests through the internal ticketing system, ensuring timely and effective service.
• Provide day-to-day marketing support and guidance to practice teams.
• Execute email marketing requests using approved templates and processes.
• Maintain and optimize self-service marketing resources and platforms.
• Track and report on support SLAs, ticket volumes, and key performance metrics.
• Monitor and support management of the corporate marketing budget.
• Collaborate with marketing and cross-functional teams to deliver a seamless support experience.
• Identify opportunities to improve processes, efficiency, and practice support services.

Requirements

• 3–5+ years of experience in marketing, B2B, practice support, or a related role.
• Post-secondary education in Business/Marketing or a related field or equivalent experience.
• Strong written and verbal communication skills with a customer-focused approach.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Experience managing high-volume requests and resolving issues in a fast-paced environment.
• Strong business acumen and resourceful problem-solver with strong interpersonal and relationship-building skills.
• Tech-savvy and comfortable learning new systems and processes.
• Ability to work both independently and collaboratively within a team environment.
• Candidates must be legally eligible to work in Canada.

Skills

• Bilingualism (English/French) is considered a strong asset.
• Experience with ticketing or project management systems (e.g., Halo, Asana) is an asset.

Location

• Toronto Support Centre

Work Type

• 4 days on-site Monday to Thursday with Friday's work from home

Experience Level

• 3-5+ years

Education Level

• Post-secondary education in Business/Marketing or a related field or equivalent experience

Salary/Compensations

• $80,000 CAD to $100,000 CAD annually

Benefits

• Bonus of up to 15%
• Competitive total rewards and benefits package

About the Company

• Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences.
• Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network.
• Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Equal Opportunity

• We recognize that inclusivity and diversity strengthen our culture and make us better.
• We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve.
• To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process.