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About the Role

The Manager of Asset Protection (AP) supervises store-level AP teams, focusing on recruiting, development, performance, and budgeting. This role is crucial for executing the company's shrinkage reduction strategy, ensuring employee safety and security, preventing theft, and enhancing profitability in alignment with company values and business strategy. The AP Manager collaborates with cross-functional store leaders to support retail asset protection initiatives.

Responsibilities

Lead by example and execute the organizational strategy set by the AP Division.
Develop strong relationships within the store, including with the Store Manager, Service Experience, Inventory Accuracy, and Human Resources, acting as the leader in shrink-impacting subjects.
Act as Owner of building security and safety, educating the store on emergency preparedness and assisting employees in safety incidents.
Monitor and communicate all reports to ensure AP incidents and cases are reported and documented properly.
Leverage data to identify trends and mitigate internal and external theft.
Lead the execution of company shrink programs and directives, including shrink reduction plans and detecting issues of theft and dishonesty.
Hire and develop talent with competencies to support investigations, auditing, shortage reduction programs, AP awareness programs, and system controls.
Utilize reporting to identify risks and mitigate issues that reduce loss and maximize profitability.

Requirements

Proven success in investigative, asset protection, and security procedures.
Prior AP leadership experience.
Comprehensive understanding of Exception Based Reporting tools and Case Management Software.
Ability to develop and maintain productive relationships with other employees and leaders.
Ability to communicate clearly and professionally with co-workers and customers.
Strong decision-making and problem-solving skills in high-stress situations.
Strong written communication skills.
Strong organizational, delegation, and follow-through skills.
Ability to manage competing priorities in a fast-paced environment.
Computer proficiency, including use of monitoring and surveillance technologies.
High level of ownership, accountability, and initiative.
Ability to work a flexible schedule based on department and store needs.
Consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance (for Los Angeles or San Francisco applicants).

Skills

Investigative procedures
Asset protection procedures
Security procedures
Exception Based Reporting tools
Case Management Software
Relationship building
Communication
Decision making
Problem-solving
Written communication
Organization
Delegation
Follow-through
Managing competing priorities
Computer proficiency
Monitoring technologies
Surveillance technologies
Ownership
Accountability
Initiative

Location

Store location

Work Type

Full-time

Experience Level

Managerial experience
AP leadership experience

Salary/Compensations

$57,000.00 - $91,500.00 Annual

Benefits

Medical/Vision
Dental
Retirement
Paid Time Away
Life Insurance
Disability
Merchandise Discount
EAP Resources
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays

About the Company

Nordstrom is committed to supporting employees and their families through a variety of benefits.
Nordstrom keeps job postings open for at least one day after the posting date.

Equal Opportunity

Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.