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About the Role

The Digital Publishing Coordinator is an integral member of the Digital Publishing team, supporting website initiatives for business partners. The role involves managing daily workload, collaborating with stakeholders, and ensuring deadlines are met.

Responsibilities

• Manage the team’s daily workload and collaborate with stakeholders to ensure all deadlines are met.
• Monitor and triage the Global Publishing Intake queue within set service level agreements.
• Oversee intakes for quality assurance and maintaining the intake system.
• Work with cross-functional stakeholders to complete small publishing requests across multiple Sun Life websites.
• Routinely perform website accessibility and quality assurance audits.
• Serve as the primary point of contact for web intakes, including support and escalation.
• Ensure accurate recording of data to enable and support reporting and measurement.
• Monitor the team's inbox.
• Coordinate and liaise with clients and internal team members as necessary.
• Identify relevant training needs, provide recommendations, and update training documents.
• Oversee intakes for quality assurance, maintain the intake application, and orchestrate administrative duties as necessary.

Requirements

• 1 to 2 years of experience in a Coordinator or Specialist role
• Understanding of digital technology and digital channels
• Experience with request intake tools and workflow management
• Experience consulting with stakeholders and driving digital solutions to meet business requirements
• Adaptive to change and mentally flexible
• Exceptional attention to detail and quality
• Excellent communication, time management, organization, and analytical skills
• Critical thinking, problem-solving, and situational analysis
• Ability to work independently
• Developed client management skills, especially discretion and diplomacy in dealing with stakeholders
• Highly motivated to learn and work in digital technologies

Skills

• Basic HTML coding
• CSS
• JavaScript
• Adobe AEM
• Web Content Accessibility Standards (WCAG 2.1 AA)
• Bilingualism (English/French)

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 1-2 years

Salary/Compensations

• 49,000 - 77,000

Benefits

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs
• Access to our Global Learning Centre, available 24/7
• Wellness programs that support the three pillars of your health – mental, physical and financial

About the Company

• At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.
• Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces in Canada 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023
• We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

Equal Opportunity

• Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
• Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.