Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Osborne Association serves individuals, families, and communities affected by the criminal justice system, offering opportunities for healing, repair, and thriving. We challenge systems rooted in racism and retribution, fighting for policies that promote safety, justice, and liberation. We are seeking a full-time IT Specialist to provide frontline technical support to staff across all Osborne locations, ensuring users can access and utilize technological resources effectively. This role is based in our Brooklyn office.

Responsibilities

• Maintain operational office technology systems, including workstations and programs.
• Log and track technological issues using Zendesk.
• Troubleshoot hardware and software issues, providing prompt communication and resolution.
• Configure endpoint computers for LAN/WAN connectivity.
• Create and maintain network credentials and employee profiles.
• Install new applications and provide user training on updated software.
• Provide general training and one-on-one support to improve employee computer skills.
• Communicate network maintenance schedules and downtime to users.
• Liaise with application vendors for configuration, setup, and support.
• Collaborate with external consultants and vendors on service or product contracts.
• Prepare and maintain documentation for network configurations and cabling layouts.
• Maintain company inventory of computer equipment in Kaseya.
• Ensure adherence to policies for mobile devices and computer equipment.
• Assist with low-voltage cabling and technology-related construction tasks.
• Attend required trainings.
• Travel locally using company vehicles.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Two or more years of customer service experience.
• At least two years of experience supporting a Windows desktop environment.
• Experience in LAN/WAN environments.
• Valid NYS Driver’s License.
• Ability to maintain a high level of user trust and confidence.
• Ability to communicate with all levels of the organization.
• Ability to work effectively under tight deadlines, with strong attention to detail, and manage multiple projects simultaneously.
• Strong computer skills.
• Ability to travel locally between Osborne offices.
• In-person attendance is required to collaborate with co-workers.

Skills

• Zendesk
• LAN/WAN
• Kaseya

Location

• Brooklyn
• Local travel between Osborne offices

Work Type

• Full-time
• On-site

Experience Level

• Two or more years of customer service experience
• At least two years of experience supporting a Windows desktop environment

Education Level

• High school diploma or equivalent

Salary/Compensations

• $31.54 - $32.49 per hour

Benefits

• Four weeks vacation
• Tuition reimbursement
• Flexible work schedule
• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) plan with company match
• Career development through ongoing training
• Individual development plans

About the Company

• Osborne Association serves individuals, families, and communities affected by the criminal justice system.
• Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive.
• We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.
• We are guided by core values and shared beliefs: honoring everyone's capacity to change, celebrating our shared humanity, being united in our pursuit of justice and equity, taking all possible steps to keep our commitments, and advocating for people and principles with fierce and tenacious determination.

Equal Opportunity

• The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor.
• All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category.
• The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.