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About the Role

The Support Worker role involves supporting individuals experiencing mental distress by providing a welcoming, safe, and compassionate environment. The Southwark Community Sanctuary operates in the evenings and weekends as an alternative to A&E, assisting people in developing safety plans, coping techniques, personal goals, and connecting them with local resources. The role ideally requires a commitment of at least one day per week.

Responsibilities

Establish and maintain relationships of trust with service users to build engagement.
Support individuals experiencing mental distress in an empathic and professional manner.
Assist service users in setting, prioritizing, and achieving personal goals to enhance hope, motivation, and ambition.
Collaborate with individuals to develop and review robust assessments, safety management plans, and personalized recovery support plans.
Contribute to the protection of individuals from the risk of abuse and self-harm.
Value the lived experience of service users and empower them to support each other and improve the Together service.
Communicate effectively with individuals from diverse backgrounds, including marginalized or minority groups.
Share knowledge, skills, and experience within the team while maintaining confidentiality.
Liaise with professionals from other agencies and make onward referrals, connecting service users to community opportunities.
Record and report on activities and outcomes, sharing examples of good practice.
Create timely, concise, and accurate records understandable to the service user, utilizing Together's computer-based systems.
Participate in mandatory and job-related training and commit to continuous professional development.
Maintain professional boundaries in all interactions with service users.
Work evenings and weekends.

Requirements

Minimum of GCSE or Level II qualification in English, or equivalent.
Experience working with individuals experiencing mental distress and in partnership with them.
Ability to establish and maintain a safe environment.
Willingness and ability to collaborate with colleagues and other organizations.
Basic competence in using email, word processing software, and computerized systems for records and reports.
Demonstrated problem-solving skills related to housing, welfare benefits, education, and relationships.
Ability to produce clear records and reports in English.
Experience supporting vulnerable individuals through paid work, voluntary work, or life experience.
Lived experience of mental distress.
NVQ Level II in Health and Social Care, or equivalent.

Skills

English language proficiency (GCSE or Level II equivalent)
Mental distress support
Partnership working
Safe environment establishment
Collaboration
Basic IT skills (email, word processing, computerized systems)
Problem-solving (housing, welfare benefits, education, relationships)
Record-keeping and report writing
Supporting vulnerable individuals
Lived experience of mental distress
Health and Social Care qualifications (NVQ Level II equivalent)

Location

Southwark Community Sanctuary

Work Type

Full Time
Evenings
Weekends

Experience Level

Experience of working alongside individuals experiencing mental distress
Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience

Education Level

Minimum of GCSE or Level II qualification in English, or equivalent
NVQ Level II in Health and Social Care, or equivalent

Salary/Compensations

£ 13.06 per hour (basic salary)
up to £3630 per annum (geographical allowance)

About the Company

Southwark Community Sanctuary offers a supportive environment for people in the evenings (we are open from 2-10pm) and weekends as an alternative for A&E.