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About the Role

The Security Operations Manager reports to the Vice President of Cybersecurity and is responsible for the day-to-day execution of the credit union’s cybersecurity operations program. This role focuses on operational security monitoring, identity administration support, control execution, vulnerability coordination, incident response support, and audit evidence readiness.

Responsibilities

• Manage day-to-day security operations activities, including alert review, escalation coordination, case tracking, and support for managed security services or internal monitoring functions.
• Coordinate incident response activities, including triage, tabletop exercise, documentation, evidence preservation, operational security readiness activities, communications support, and remediation follow-up.
• Support identity and access management processes, including provisioning governance, privileged access controls, periodic access reviews, and separation-of-duties administration.
• Coordinate remediation efforts resulting from internal and external security assessments, penetration tests, audits, and regulatory examinations, including tracking findings through closure and reporting status to the Vice President of Cybersecurity.
• Administer and coordinate security tools, dashboards, logging, endpoint controls, cloud security monitoring, and other operational cybersecurity controls.
• Support third-party security reviews by collecting documentation, tracking findings, and monitoring remediation commitments.
• Assist with policy administration, control validation, testing support, and preparation of evidence for audits, exams, and regulatory reviews.
• Prepare operational metrics and reporting for the Vice President of Cybersecurity, including trends, incidents, control performance, and risk indicators.
• Partner closely with infrastructure, application, and digital delivery teams while maintaining focus on security control execution and independent issue escalation.

Requirements

• Bachelor’s degree in cybersecurity, information systems, computer science, or a related field preferred.
• 5 to 8 years of cybersecurity or information security experience, including hands-on operational security work.
• Experience supporting security operations, IAM, incident response, vulnerability management, and security tooling.
• Experience in a financial institution or other regulated environment preferred.
• Familiarity with Microsoft security tools, cloud security controls, endpoint protection, logging and monitoring, and audit support processes.
• Relevant certifications preferred, such as Security+, CISSP, GSEC, GIAC, or equivalent depending on experience level.
• Strong operational discipline and follow-through.
• Ability to organize multiple security workstreams and drive remediation.
• Detail-oriented approach to evidence, controls, and documentation.
• Collaborative style with enough confidence to escalate issues appropriately.
• Stable internet connection with speeds high enough for video conferencing and screen sharing.
• Smartphone with current iOS/Android OS.
• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone.

Skills

• Cybersecurity
• Information Security
• Security Operations
• IAM
• Incident Response
• Vulnerability Management
• Security Tooling
• Microsoft security tools
• Cloud security controls
• Endpoint protection
• Logging and monitoring
• Audit support processes

Location

• Remote
• United States

Work Type

• Remote

Experience Level

• 5 to 8 years

Education Level

• Bachelor’s degree in cybersecurity, information systems, computer science, or a related field preferred.
• Relevant certifications preferred, such as Security+, CISSP, GSEC, GIAC, or equivalent depending on experience level.

Salary/Compensations

• $130,000 - $170,000 per year

Benefits

• Excellent health insurance packages with a Health Reimbursement Account option
• Life, AD&D, Short-Term Disability and Travel Insurance
• 401k plan with company match dollar for dollar up to 6 percent
• Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
• Monthly stipend for wellness activities and mental health
• Tuition reimbursement
• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
• Bonus/commission plan for qualifying roles
• Employee perks (including mortgage discounts!)
• PTO purchase and sell-back programs
• Rewards and peer recognition programs
• Trust-based, out-come oriented remote work environment for most roles

About the Company

• Quorum Federal Credit Union operates as a technology company, delivering innovative financial solutions to its members.
• The organization thrives on collaboration and recognizes outstanding performance.
• It is an ideal workplace for self-motivated individuals committed to organizational success and eager to join a dynamic team of professionals.
• Quorum Federal Credit Union offers a unique and supportive work environment that fosters personal and professional growth.
• The company culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel.

Equal Opportunity

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.
• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.