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About the Role

This role involves managing and updating computer databases, handling guest inquiries, and performing various administrative tasks to ensure smooth hotel operations and guest satisfaction. The position requires a commitment to company policies, professional conduct, and fostering positive working relationships.

Responsibilities

• Enter and retrieve information from computer databases using a keyboard, mouse, or trackball.
• Update records, files, and reservations.
• Answer guest inquiries.
• Transmit information or documents using computer, mail, or facsimile machine.
• Operate standard office equipment.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing.
• Create and maintain computer- and paper-based filing and organization systems.
• Compile, copy, sort, and file records of office activities and business transactions.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Ability to enter and retrieve information contained in computer databases.
• Proficiency in using a keyboard, mouse, or trackball.
• Ability to transmit information or documents.
• Ability to operate standard office equipment.
• Proficiency in word processing, spreadsheet, database, or presentation software.
• Ability to handle incoming and outgoing mail.
• Ability to create and maintain filing and organization systems.
• Ability to compile, copy, sort, and file records.
• Ability to enter and locate work-related information.
• Ability to maintain confidentiality of proprietary information.
• Ability to protect company assets.
• Ability to welcome and acknowledge all guests.
• Ability to anticipate and address guests’ service needs.
• Ability to assist individuals with disabilities.
• Ability to speak with others using clear and professional language.
• Ability to prepare and review written documents accurately and completely.
• Ability to answer telephones using appropriate etiquette.
• Ability to develop and maintain positive working relationships.
• Ability to support team to reach common goals.
• Ability to listen and respond appropriately to the concerns of other employees.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Skills

• Word processing
• Spreadsheet
• Database software
• Presentation software
• Computer operation
• Point of sale systems
• Customer service
• Communication skills
• Interpersonal skills
• Teamwork

About the Company

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
• To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life.
• We want our associates to embrace their own well-being practices both on and off property.
• You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.