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About the Role

The Solutions Engineering team at Metronome is a technical group that sits at the intersection of sales, account management, product, R&D, and operations. This role owns the technical side of the customer lifecycle from discovery calls through demos, POCs, technical scoping, and handover to post-sales groups. You will be trained to grow across these vectors.

Responsibilities

• Learn to tell a clear value story about how and where Metronome solves challenges and creates opportunities in a modern monetization stack.
• Assist in planning, building, and running customized demos of Metronome for various buyer personas.
• Become proficient in discovery to understand prospect challenges.
• Travel to meet prospects in the field for workshops, conferences, and on-sites.
• Land deals for exciting software companies, from startups to enterprise SaaS.
• Own knowledge areas, projects, tools, and market segments within the Solutions Engineering team.
• Run Proofs of Concept with clearly-defined success criteria.
• Represent the Solutions Engineering group as a deal team member.
• Handle detailed scoping to ensure customers are set up for success post-sales.
• Build relationships with people at prospect organizations, from operators to C-Suite executives.
• Design integrations of Metronome into prospect systems.
• Act as a pricing and packaging consultant, influencing the direction of future customers.

Requirements

• 1-3 years of experience in technical and/or customer-facing roles involving SaaS products (e.g., engineering, solutions, technical account management/consulting).
• Academic background in a technical area with high EQ.
• Relentless passion for being a hand-raiser; viewing big challenges and small tasks as opportunities.
• Growth mindset for learning quickly, adapting, and operating in fast-moving startup environments.
• Exceptional communication skills for conversing with technical, go-to-market, and finance stakeholders.
• Excitement for building and improving GTM playbooks and processes.
• Knowledge of the quote-to-cash space, including integrating with or interacting with tools like Salesforce, NetSuite, CPQs, etc. (preferred).
• Experience as a software engineer, product manager, or in other technical roles (preferred).
• Experience in a pure sales role, particularly selling to technical buyers or as a founding/early salesperson at a startup (preferred).
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts (preferred).

Skills

• Technical communication
• Go-to-market strategy
• Financial stakeholder communication
• SaaS product knowledge
• Customer lifecycle management
• Demo creation and delivery
• Proof of Concept execution
• Technical scoping
• Integration design
• Pricing and packaging consultation
• Salesforce
• NetSuite
• CPQ

Location

• Worldwide

Work Type

• Hybrid

Experience Level

• 1-3 years

Education Level

• Technical academic background

About the Company

• Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet.
• Metronome is the leading usage-based billing platform built for modern software companies, now a Stripe product.
• Metronome's platform computes hundreds of millions of invoices per billing period and scales rapidly.
• The team includes founders with successful startup experience and Stripe employees with experience scaling teams through hypergrowth.