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About the Role

As a level two Field Service Technician, you will be responsible for troubleshooting, servicing, installing, and repairing critical threat detection equipment at customer sites. This role requires daily travel within the Austin area and involves fostering positive customer relations, mentoring junior technicians, and contributing to service sales opportunities. You will play a key part in ensuring the world is a safer place by maintaining the reliability of our advanced security screening technology.

Responsibilities

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT-ray and Cargo Inspection equipment at customer sites.
Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
Provides assistance to the Technical Support staff when not on travel or on an assigned shift.
Conducts follow-up calls with the customer to ensure satisfaction of work.
Mentors lower level FSTs to improve their skill and knowledge of the equipment.
Responsible for meeting daily service repair needs and driving customer satisfaction.
Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
Installs, repairs and maintains equipment in the field; provides customer training as required.
Responds to emergency and non-scheduled calls for service within established response time goals.
Completes all scheduled maintenance within required deadlines.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
Orders, installs, and returns parts and manages repair parts cycle time.
Maintains an accurate inventory of parts and tools.
Maintains currency on all technical certifications.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated.
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Exercises every available measure to control and minimize costs while maximizing revenue.
Submits expenses, timecards and other administrative tasks within the specified timelines.
Complies with and ensures department compliance with Company health, safety and environmental policies.
Complies with all applicable U.S. export control and security regulations.
Other duties as required.

Requirements

Requires daily travel to locations in and around the Austin area, including the airport.
Must be team-oriented and flexible.
Actively seeks to share information and assist peers.
Possesses excellent communication skills, both oral and written.
Demonstrates strong electronic repair troubleshooting methodology.
Maintains at least an intermediate technical level of product knowledge.
Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.
Cross trains on products serviced in the field, and displays intermediate proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines.
Eagerness to work on special projects, some of high visibility, and/or in direct support of applicable project lead, as assigned.
Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
Must be willing & able to travel at short notice.
Sensitive Security Information (SSI) access and vetting via the TSA is required.
Applicant must successfully pass a federal background investigation.
Possesses excellent organizational, communication, interpersonal skills with the ability to multi-task several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self-motivated, reliable, and accountable individual.
Possesses excellent telephone skills.
Must be able to lift/carry 80 lbs.
Must be able to push/pull 200 lbs.
Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
Travel, overtime and work hours other than Monday-Friday may be required.

Skills

Electronic repair troubleshooting
Reading electrical/mechanical schematics
Servicing Trace, X-Ray, CT X-Ray and Cargo Inspection Systems
MS Office Suite (Word, Excel, PowerPoint)
Business communication proficiency (oral and written)
Customer focus
Teamwork
Customer service
Organizational skills
Interpersonal skills
Multi-tasking
Handling stressful situations
Self-motivation
Reliability
Accountability
Telephone skills
Safe work practices

Location

Austin area

Work Type

Full-time
Permanent
Onsite

Experience Level

Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role.

Education Level

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)

Salary/Compensations

$75,240 - $101,860 per year
Competitive Business Profit Plan

Benefits

Excellent training
Opportunities for career growth
Inclusive environment
Strong leadership
Focus on safety and wellbeing
Flexibility to choose from a wide range of benefits
Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off

About the Company

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place.
Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defense, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D centers, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We value professionalism, integrity, and respect in our workplace, and we strive to maintain an environment where every employee can contribute effectively to our mission.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
All qualified applicants will receive equal consideration for employment based solely on their skills, experience, and ability to perform the job.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law.