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About the Role

Lyft is seeking entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. This role owns customer care across Lyft's biggest growth bets, including international expansion, autonomous vehicles, and new lines of business, shaping the support experience and building the necessary platforms and standards for future launches. It's high-visibility work tied directly to Lyft's future growth.

Responsibilities

Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business
Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires
Balance near-term launch deadlines against the longer-term goal of a repeatable customer care platform—deciding when to ship a one-off and when to invest in foundations that pay off across every future launch
Build the customer care runbooks, product guidelines, and support standards that make each new market and partnership faster and more consistent than the last
Define what an excellent support experience looks like across new markets, modes, and partners, for both riders and drivers
Drive execution with product, engineering, operations, legal, and external partners to launch support on time and at quality
Define the customer care metrics that matter and use them to prioritize and show impact

Requirements

5+ years of product management experience, ideally including launch-heavy or 0-to-1 work
A track record of shipping in ambiguous, fast-moving environments with many cross-functional dependencies & partners
Ability to balance short-term delivery against long-term platform thinking + creating a roadmap to match
Willingness to work East Coast hours to collaborate with international and EU-based partners and teams
Cross-functional influence: You lead and align teams you don't own, and bring a clear point of view rather than waiting for direction
Customer obsession: You care deeply about the support experience and dig into the details of customer, driver, and partner problems
Structured thinking: You bring order to ambiguous, multi-stakeholder problems and make the tradeoffs explicit
Bias to action: You move quickly, ship, and iterate

Skills

international expansion
marketplace
autonomous
partnership-driven products

Location

San Francisco
New York

Work Type

Hybrid
In-office

Experience Level

5+ years

Education Level

Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred

Salary/Compensations

$148,000 - $185,000

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
Discretionary paid time off for salaried team members
15 days paid time off for hourly team members
18 weeks of paid parental leave
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership

About the Company

Lyft connects people to transportation to change the way we live and get around our communities.
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging.

Equal Opportunity

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.