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About the Role

Lyft is seeking entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. This role owns the vision, strategy, and execution for Lyft's agent platform and the data that powers customer care & safety reporting, including the integration of AI and copilot capabilities.

Responsibilities

• Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting
• Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work
• Lead execution on the most complex, cross-cutting initiatives across the platform and its data
• Own the accuracy and integrity of customer care & safety data so it can be trusted for internal decisions, company-wide use, and external reporting on issue types and trends
• Shape how the platform is architected, configured, and operated as agent workflows and AI capabilities evolve
• Partner deeply with engineering, data science, ML, design, and support operations to turn strategy into shipped product
• Serve as the senior product voice on agent platform and data, aligning stakeholders and executives around a clear direction
• Define the metrics that matter and use them to prioritize and measure real-world impact

Requirements

• 8+ years of product management experience, including owning the vision and strategy for a platform or a complex, cross-functional product area
• Direct experience with AI/ML-powered products—ideally copilots, agent-assist, or LLM-based tooling—with a real understanding of their capabilities and limits
• Strong data fluency: you've owned or worked closely with data pipelines, data quality, and reporting, and you care about getting the numbers right
• A track record of driving execution on ambiguous, high-complexity problems that span multiple teams and systems
• Comfortable operating with autonomy and influencing senior stakeholders without direct authority

Skills

• Customer obsession
• Technical depth
• Data rigor
• Strategic ownership
• Bias to action

Location

• Toronto

Work Type

• Hybrid
• In-office

Experience Level

• 8+ years

Education Level

• Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred

Salary/Compensations

• CAD $172,000 - CAD $215,000

Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match
• Flexible paid time off policy
• 18 weeks of paid parental leave
• Subsidized commuter benefits and Lyft ride credits

About the Company

• Lyft connects people to transportation to change the way we live and get around our communities.
• The Platform & Data teams build the tools our human support agents work in every day—and own the data that tells Lyft, and the world, what our customers are actually experiencing.
• As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction.
• At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends—used inside the team, across the company, and in what we report externally.

Equal Opportunity

• Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.