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About the Role
The Resident Services Manager II will oversee programs, staff, and services at each property in an assigned region, aligning with Mercy Housing's mission and values. This role supervises other Resident Services Managers or manages Resident Services for a large state or region, potentially including diverse housing types and program models.
Responsibilities
- Supervise assigned Resident Services staff in program/service delivery and outcome evaluation.
- Conduct audits to assess program delivery quality and consistency.
- Provide strategic input for program supervision and improvement.
- Develop and maintain networks and partnerships with service providers and community organizations.
- Assist and train Resident Services staff in developing networks and partnerships.
Requirements
- Bachelor's Degree in a related field.
- Five years of experience in community development or social service program development.
- Two years of experience in program and staff management.
- Experience with supportive housing and families.
- Master's Degree.
- MFT, MFTI, LCSW, or LCPC license.
Skills
- Collaborative teamwork, respecting diverse perspectives.
- High-level verbal, writing, and listening skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Knowledge of data collection and analysis.
- Effective staff motivation and supervision.
- Staff development through training and mentoring.
Location
- On-site
Work Type
- On-site
- Full-time
Experience Level
- 5 years in community development or social service program development
- 2 years in program and staff management
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- $31.00-$35.00/salary
Benefits
- Multiple healthcare plans, including dental with orthodontia and vision.
- 15 days of earned PTO in the first year.
- 12 company holidays plus 2 floating holidays.
- 403b retirement plan with match.
- Early close Fridays (3 paid hours).
- Early close prior to holidays (3 paid hours).
- Paid Time Off between Christmas and New Year's.
- Paid Volunteer Time.
- Paid Parental Leave and Caregiver Leave.
- Paid Life Insurance.
- Free Employee Assistance Plan.
- Free Basic Dental.
- Pet Insurance options.
About the Company
- Mercy Housing is the largest nonprofit affordable housing provider in the nation.
- We build, preserve, and manage program-enriched housing across the country.
- Our mission is to redefine affordable, low-income housing and create a more humane world where communities thrive.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.