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About the Role
Cornerstone Family Healthcare is seeking a Patient Services Representative to perform general patient registration and office duties to support departmental operations.
Responsibilities
- Greet patients promptly and respond to requests.
- Use appropriate phone etiquette and monitor callers on hold.
- Maintain a clean and orderly patient waiting area.
- Notify management of extended patient wait times.
- Schedule, change, and cancel appointments.
- Verify scheduled appointments.
- Verify patient information and update the practice management system.
- Collect required documentation, including photo identification, insurance information, and birth certificates.
- Scan registration documents and patient identification to the practice management system.
- Verify insurance eligibility and PCP at each visit.
- Collect copayments and visit payments.
- Refer patients unable to pay copayments to the Patient Billing Coordinator.
- Offer and qualify patients for the Sliding Fee Scale (SFS).
- Provide cross coverage in other departments as assigned.
- Maintain confidentiality of patient, financial, and employee information.
- Attend and participate in required meetings.
- Perform other related duties as assigned.
Requirements
- High School Diploma or Equivalency
- At least one-year clerical experience
- Knowledge of data entry
- Pleasant telephone manner
- Ability to work under pressure
- Willingness to travel to other sites when needed
- Bilingual
Skills
- Customer service
- Phone etiquette
- Data entry
- Insurance verification
- Sliding Fee Scale knowledge
Location
- Newburgh, NY
Work Type
- Full-time
Experience Level
- 1+ year clerical experience
Education Level
- High School Diploma or Equivalency
Salary/Compensations
- $20.00 per hour
- Opportunity for quarterly incentive
About the Company
- Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team.