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About the Role

The Program Supervisor will oversee care management and outreach for individuals with chronic illnesses, including HIV, to engage them into the Cornerstone Health Home Program. Responsibilities include completing enrollments, establishing collaborative relationships with providers, supervising staff, and ensuring program outcomes and quality standards are met. The role may also involve direct case management during staffing shortages.

Responsibilities

• Oversee care management and outreach activities for individuals with chronic illnesses.
• Engage individuals into the Cornerstone Health Home Program.
• Complete enrollments with eligible members in home or clinical settings.
• Establish and maintain collaborative relationships with hospitals and medical providers.
• Serve as the point of contact for co-location projects.
• Directly supervise Care Management staff to ensure program outcomes are met.
• Provide quality oversight of client charts in the EHR and ensure adherence to billing standards.
• Carry a caseload as needed and perform Care Manager responsibilities during staffing shortages.
• Conduct outreach services each month, including mailing letters, internet searches, cold calls, and field visits.
• Conduct brief health assessments on potential clients for Health Home enrollment.
• Conduct Comprehensive Assessments following enrollment.
• Work with the Lead Health Home to establish workflows and oversee implementation of co-location opportunities.
• Attend Health Home meetings and provide program updates.
• Facilitate program growth through enrollment and retention opportunities.
• Meet and maintain program billing and productivity standards.
• Maintain Electronic Health Record and all required electronic data.
• Train new and existing CM staff.
• Complete EHR and paper chart audits for charting compliance.
• Provide weekly supervision to CM staff and other assigned staff.
• Provide supportive training to direct reports and department staff.
• Attend and participate in monthly department, All Staff, and other required meetings.
• Be familiar with Cornerstone policies and procedures and the Employee Handbook.
• Maintain confidentiality of all aspects of Cornerstone.
• Perform other related duties as assigned.

Requirements

• Master’s degree in social work, counseling or related field.
• Some experience in human services.
• Experience in a supervisory position OR BSW or equivalent degree with 1-3 years of experience in a supervisory position.
• Must be well organized.
• Outstanding oral and written communication skills.
• Ability to manage time and multiple tasks efficiently.
• Familiarity with non-profit and/or human service agency operation.
• Sensitivity to HIV/AIDS issues.
• Ability to work independently.
• Proficient in Microsoft Word and Excel.
• Experience with electronic data entry is a plus.
• Bilingual (English/Spanish) is a plus.
• Some flexibility to work early evening hours.
• May work periodically in an Emergency Room setting.
• Must be able to provide immunization records for working with clients in hospitals/clinical settings.

Skills

• Microsoft Word
• Microsoft Excel
• Electronic data entry
• English
• Spanish

Location

• Newburgh, NY

Work Type

• Full-time
• Onsite

Experience Level

• Supervisory experience

Education Level

• Master's degree in social work, counseling or related field
• BSW or equivalent degree

Salary/Compensations

• $60,000 annually

Benefits

• Competitive salaries
• Health Benefits
• Retirement plan
• Paid Time Off
• Sick Time
• Flexible Spending
• Dependent Care
• Paid Holidays

About the Company

• Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center.
• Mission: To provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay.
• For over fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.