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About the Role
As a Customer Experience Specialist, you will support users of the German E-Bay version, particularly when sellers and buyers interact, addressing issues like payment problems, suspected fraud, or product disagreements. This dynamic role requires adaptability and a customer-centric mindset to ensure a positive experience with every interaction.
Responsibilities
- Support B2B customers via phone, email, and chat.
- Communicate with customers to find solutions.
- Collaborate with colleagues to enhance the customer experience.
- Process payment inquiries between buyers and sellers across various platforms.
- Ensure improved ratings on Trustpilot.
- Escalate complex inquiries for resolution.
- Optimize processes to improve the customer journey.
Requirements
- Must possess an EU passport to apply.
- Experience in customer service is advantageous.
- Completed education or degree in Business Administration, Finance, or a comparable field.
- Basic PC skills (MS Office).
- Strong problem-solving skills and empathy when dealing with customers (listening, staying calm, communicating clearly).
- Ability to prioritize multiple tasks and work in a structured manner.
Skills
- Native-level German (written and spoken).
- Fluent English (C1 or strong B2).
Location
- Valencia, Spain
Work Type
- Full-time
- Onsite
Experience Level
- Entry-level
Education Level
- Degree or equivalent
Benefits
- Work in a modern, friendly office in Valencia.
- Fully paid training before starting work.
- Complimentary breakfast and lunch.
- Clear work-life balance: Monday to Friday, standard office hours (no night shifts).
- Work in a young scale-up environment.
- Development opportunities within the company.
- Social activities including mindfulness courses, Friday after-work drinks, and fitness bootcamps.
- Spanish language lessons.
- Paid health insurance.
About the Company
- Working in a young scale-up environment.
- Modern, friendly office in Valencia.