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About the Role

The IT Systems Engineer is responsible for maintaining, supporting, and enhancing the organization's IT infrastructure, ensuring system reliability, security, and performance across enterprise environments. This role performs hands-on systems administration, provides advanced Tier 2 and Tier 3 support, and supports the implementation of new technologies and infrastructure initiatives within a fast-paced healthcare environment.

Responsibilities

Administer, maintain, and support Windows-based server and workstation environments, including Windows 10 and Windows 11.
Perform routine system maintenance, including patch management, updates, service restarts, and system optimization.
Monitor system performance, availability, and health using tools such as Graylog, ManageEngine, and NinjaOne.
Troubleshoot and resolve complex infrastructure, hardware, software, and network-related issues.
Manage Active Directory user accounts, group policies, permissions, and authentication services.
Support Windows Server environments and endpoint management platforms.
Maintain system documentation, configuration records, and operational procedures.
Provide advanced Tier 2 and Tier 3 support for escalated service desk tickets.
Investigate, diagnose, and resolve high-impact incidents and critical system outages.
Collaborate with Help Desk and support teams to ensure timely issue resolution and customer satisfaction.
Maintain detailed records of incidents, service requests, and technical solutions within the ticketing system.
Communicate technical issues, status updates, and resolutions effectively to users and stakeholders.
Support the planning, testing, deployment, and maintenance of new applications, systems, and infrastructure solutions.
Participate in workstation, hardware, and software deployment initiatives.
Contribute feedback and recommendations for infrastructure design and architecture decisions.
Assist with technology refreshes, upgrades, and system migrations.
Participate in IT compliance initiatives, audits, security assessments, and vulnerability remediation efforts.
Support disaster recovery planning, testing, and incident response procedures.
Ensure adherence to organizational policies, industry standards, and security best practices.
Assist with maintaining a secure and highly available IT environment.
Develop and improve operational procedures, support processes, and technical standards.
Stay current on emerging technologies, industry trends, and best practices.
Serve as a technical resource and advisor for both technical and non-technical stakeholders.

Requirements

Associate's degree or higher in Information Technology, Computer Science, or a related technical discipline.
5+ years of experience in an IT infrastructure, systems administration, network administration, or similar technical support role.
Hands-on experience supporting Windows 10 and Windows 11 environments.
Experience managing Active Directory environments.
Strong troubleshooting skills across hardware, software, networking, and operating systems.
Experience working within a ticketing system and supporting end users in a service-oriented environment.
Ability to prioritize multiple tasks and effectively manage competing priorities.

Skills

Systems Administration
Windows 11
Ticket Support / Service Desk Escalations
Active Directory
Hardware & Software Troubleshooting
Windows Operating Systems
Technical Support
Help Desk Support
System Deployment
Windows 10
Windows Server
Network Support
Endpoint Management Tools
IT Monitoring Platforms

Location

Spring Valley, NY

Work Type

Full-time
Onsite
Contract to Hire

Experience Level

5+ years of experience

Education Level

Associate's degree or higher

Salary/Compensations

$43.00 - $62.50/hr

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.