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About the Role

The IT Technician Level I must be knowledgeable in software, hardware, networking, and other technical aspects. Acts as a liaison between Housing Works, Xerox and Comserv/BCMone (the outsourced IT companies), and other vendors regarding technology and infrastructure. Provide on-site support for end users to improve business productivity.

Responsibilities

• Working with the rest of the IT Department to complete projects including hardware upgrades and replacements, Windows refreshes, asset collection and inventorying, and cable management and cleanup for server rooms and at end user desks.
• Acting as an escalation point for matters where our managed server provider requires hands-on or local support for troubleshooting.
• Maintaining IT compliance by auditing users for Secure Print capabilities.
• Preparing devices for deployment through a combination of SCCM, Intune, and other MDM software.
• Working with the rest of the team to ensure devices are assigned and tracked properly.
• Maintaining e-waste inventory and ensuring it is disposed of properly.
• Maintaining server rooms at all locations and making sure they are clean and receiving proper ventilation.
• Maintaining and updating technical documentation as we make changes to the environment and ensuring that users can refer to these for their benefit.
• Providing technical support or training to users.

Requirements

• Bachelor’s in computer science or related field.
• Professional IT Certifications may be considered in lieu of a degree.

Experience Level

• commensurate with experience

Education Level

• Bachelor’s in computer science or related field
• Professional IT Certifications

Salary/Compensations

• $26.4/hr - $26.9/hr

Benefits

• Three comprehensive healthcare plans to choose from.
• Housing Works covers most of the healthcare plan cost.
• Staff begins accruing PTO immediately, up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

• Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
• Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Services include Health Home care management, behavioral health, and syringe exchange programs.
• Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
• Fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment.
• Does not request prior salary information during the hiring process.