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About the Role
An IT Coordinator must be knowledgeable in software, hardware, and networking. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.
Responsibilities
- Actively participates in the daily operational activities that impact important components/processes of the IT work function.
- Acts as a liaison between Housing Works, Synoptek/BCMone (the outsourced IT companies) and other vendors regarding technology and infrastructure with weekly/monthly meetings.
- Assist and support team members in completing IT projects including but not limited to: Coordinating and scheduling execution of projects, Reviewing, assessing, and evaluating the execution of projects regularly, Troubleshooting and resolving complex issues arising in projects.
- Responsible for maintaining IT compliance and conducting audits.
- Responsible for the support of our cell phone management, Office Phones, Desktops, general IT equipment and inventory systems.
- Responsible for maintaining compliance and audits, which include e-waste inventory, secure print for the agency.
- Supports and maintains server rooms and needs at all sites.
- Responsible for technical documentation, assessing, resolving and/or escalating issues as appropriate.
- Instituting protocols for the use of IT across departments and projects.
- Providing advice on the most suitable IT choices.
- Providing technical support or training for systems and networks.
Requirements
- Bachelor’s in Computer Science or similar
Skills
- Software knowledge
- Hardware knowledge
- Networking knowledge
- Critical thinking
- Problem-solving
- Attention to detail
- Communication skills
- People skills
Experience Level
- Commensurate with experience
Education Level
- Bachelor's in Computer Science or similar
Salary/Compensations
- $21/hr - $24/hr
Benefits
- Three comprehensive healthcare plans
- PTO accrual starting immediately, up to 30 days in the first year
- Educational benefit for tuition loan reimbursement, tuition costs, and textbooks
About the Company
- Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy.
- Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Other services include Health Home care management, behavioral health, and syringe exchange programs.
- A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
- Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- Housing Works also does not request prior salary information during the hiring process.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.