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About the Role

Crisis Centre Staff will support individuals accessing services by providing a psychosocial response to promote crisis resolution and empowerment. They will also work collaboratively with individuals to assess needs and link them to community supports. Supports may be provided in-person, via telephone, or virtually.

Responsibilities

• Complete mental health and addiction assessments based on crisis management theory to identify psychiatric symptoms, safety risks, and de-escalation opportunities.
• Establish therapeutic relationships to maximize engagement with individuals.
• Provide short-term follow-up support to bridge the gap from referral to longer-term services.
• Coordinate and facilitate referrals to internal and external services and supports.
• Advocate to facilitate access to services and supports for crisis remediation.
• Engage emergency services when additional intervention is required.
• Assess barriers to community living, such as treatment options, transportation, and finances.
• Obtain information from other relevant sources as needed.
• Interact and provide support and assessment in a nonjudgmental manner, demonstrating sensitivity to individual diversity.
• Support individuals in developing self-advocacy skills, new behaviors, and coping skills.
• Provide health teaching on coping techniques and strategies.
• Provide support to individuals through the 24/7 Reach Out Addiction and Mental Health Crisis Line via phone, text, and web chat.
• Respond to voicemails from Reach Out.
• Establish therapeutic relationships with individuals accessing Reach Out to address immediate concerns.
• Provide short-term, psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the crisis model framework.
• Perform in a calm, competent, and efficient manner in emergency situations, respecting individual privacy and dignity.
• Utilize harm reduction principles to identify, reduce, and remove risk factors.
• Refer individuals for additional assessments as necessary.
• Assist individuals in identifying and connecting with personal/natural supports.
• Provide follow-up support and check-ins.
• Demonstrate knowledge of community resources and their place within the mental health and addiction care system.
• Assist in building positive working relationships across the service system.
• Participate in public education and advocacy.
• Act as a liaison with caregivers and service providers to facilitate a coordinated approach to service provision.

Requirements

• Must have a Police Vulnerable Sector Check completed in the last six months.
• College Diploma or University Degree in a mental health or addictions related field or a minimum of 3 years of experience in a direct-service role and some post-secondary education in a mental health or addictions related field.
• Ability to attend work regularly.
• Current, satisfactory Police Vulnerable Sector Check (PVSC).
• Training in crisis intervention and crisis resolution, including ASIST (preferred).
• Extensive knowledge of community resources, service and support programs, and barriers to access (preferred).
• Working knowledge of a variety of treatment, intervention, and support strategies for mental health and addictions (preferred).
• Computer literacy (preferred).
• 3 years’ experience working in mental health (preferred).
• 2 years’ experience in mental health crisis intervention (preferred).
• Experience with, and detailed knowledge of, mild, moderate & serious mental illnesses (preferred).
• Experience working in a community-based setting; preferably with an established network of service & support resources (preferred).
• Proficiency in crisis intervention, crisis resolution, and community support (preferred).
• Written and verbal communication skills (preferred).
• First Aid & CPR, WHMIS (preferred).
• Bilingual in both official languages (preferred).

Skills

• Crisis intervention
• Crisis resolution
• Community support
• Written communication
• Verbal communication
• First Aid
• CPR
• WHMIS

Location

• London, ON (London Zone)

Work Type

• Full-Time
• Permanent
• Nights including weekends

Experience Level

• 3 years of experience in a direct-service role
• 3 years’ experience working in mental health
• 2 years’ experience in mental health crisis intervention

Education Level

• College Diploma or University Degree in a mental health or addictions related field
• Some post-secondary education in a mental health or addictions related field

Salary/Compensations

• Starting rate $27.14 per hour (Level 1 – Direct Service)
• Wage differential $30.01 per hour for Level 1 – Direct Service, Regulated
• Grid progression up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)

Benefits

• Enrolled in extended healthcare benefits after a 90-day waiting period.

About the Company

• Canadian Mental Health Association Thames Valley Addiction and Mental Health Services believes when individuals in our community experience an urgent mental health or addiction crisis, they deserve a response that is person-centred and supportive, while focusing on personal dignity and wellbeing.

Equal Opportunity

• We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca