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About the Role

Crisis Centre Staff will support individuals accessing services by providing a psychosocial response to promote crisis resolution and empowerment. They will also work collaboratively with individuals to assess needs and link them to appropriate community supports. Supports may be provided in-person, via telephone, or virtually.

Responsibilities

• Support individuals in the community working in teams of two, focusing on crisis assessment and solutions-focused crisis intervention.
• Assist individual crisis centre clients with transportation to required mental health services.
• Work with community partners including London Police Services and London Emergency Medical Services.
• Maintain consistent communication with community services through a dedicated phone line.
• Assist community services in supporting the mental health of individuals in the community.
• Complete mental health and addiction assessments based on crisis management theory, including rapid response to identify psychiatric symptoms' impact on functioning, safety risk factors, and de-escalation/stabilization opportunities.
• Establish a therapeutic relationship to maximize engagement benefits.
• Provide short-term follow-up support to bridge the gap from referral to longer-term service engagement.
• Coordinate and facilitate referrals to internal and external services and supports.
• Advocate as necessary to facilitate access to services and supports for immediate crisis remediation.
• Engage emergency services when additional intervention is required.
• Assess barriers to successful community living (e.g., treatment options, transportation, finances).
• Obtain information from other relevant sources as needed.
• Provide support and assessment in a non-judgmental fashion, demonstrating sensitivity to individual diversity.
• Support individuals in developing self-advocacy skills, learning new behaviors, and developing coping skills for healthy interdependence through limit setting.
• Provide health teaching and information regarding coping techniques and strategies.
• Provide crisis intervention services and supports via phone, text, and web chat through Reach Out.
• Respond to voicemails from Reach Out.
• Establish a therapeutic relationship with individuals accessing Reach Out and work with them to address immediate concerns.

Requirements

• Must have a Police Vulnerable Sector Check completed in the last six months.
• Degree or diploma in a mental health or addictions related field or a minimum of 3 years of experience in a direct-service role and some post-secondary education in a mental health or addictions related field.
• Valid Driver’s License: G class.
• Current, satisfactory Police Vulnerable Sector Check (PVSC).
• Demonstrated ability to attend work regularly.

Skills

• Crisis intervention
• Crisis resolution
• ASIST
• Community resources knowledge
• Service and support programs knowledge
• Barriers to access knowledge
• Treatment strategies
• Intervention strategies
• Support strategies
• Mental health crisis intervention
• Mild, moderate & serious mental illnesses knowledge
• Community-based setting experience
• Bilingual in both official languages (preferred)

Location

• London, Ontario (London Zone)

Work Type

• Full-Time
• Permanent
• Benefitted

Experience Level

• Minimum of 3 years of experience in a direct-service role
• Minimum of 3-5 years’ experience working in mental health
• Minimum of 2 years’ experience in mental health crisis intervention

Education Level

• Degree or diploma in a mental health or addictions related field
• Some post-secondary education in a mental health or addictions related field

Salary/Compensations

• Starting rate: $27.14 per hour (Level 1 – Direct Service)
• Wage differential: $30.01 per hour for Level 1 – Direct Service, Regulated
• Grid progression up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)
• Premiums of $2.00 per hour for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts.

Benefits

• Healthcare of Ontario Pension Plan (HOOPP) enrollment
• Extended healthcare benefits after a 90-day waiting period

About the Company

• Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Equal Opportunity

• We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.
• If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca.