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About the Role

The Beverage Cart Attendant is responsible for delivering exceptional service and enriching the member and guest experience while playing on the golf course and/or other designated areas. This role proactively engages with members and guests, ensuring their needs are met with the highest level of satisfaction. The Beverage Cart Attendant will enhance member retention and coordinate with other club departments to consistently provide the 3-steps of service, whether serving on the golf course, in the halfway house, or other designated food and beverage service areas.

Responsibilities

Maintain exceptional F&B service standards.
Greet members by name and introduce yourself to guests, always ensuring a polite and friendly demeanor.
Provide timely and attentive coverage of assigned course areas, anticipating visits to each group every 4-5 holes.
Assist members and guests with requests, such as directions to the restroom or clubhouse, and offer to dispose of trash to maintain a clean environment.
Stock the beverage cart with food, beverages, ice, and transaction supplies before service begins.
Operate the golf cart safely, following all guidelines, policies, and procedures to avoid accidents.
Collect payments (cash, member charge, etc.) and accurately reconcile daily transactions, depositing cash in the designated area.
Document product spills and waste using daily par versus usage sheets.
Maintain thorough knowledge of available products and upsell where applicable.
Use tee sheets and line-ups to identify members and guests, creating personalized experiences with their favorites.
Communicate with the F&B Director regarding special product requests or issues with food quality, supplies, or presentation.
Clean and sanitize the cart at the end of each shift, ensuring compliance with health code standards.
Request and restock supplies in a timely manner to maintain proper par levels for consistent service.
Assist fellow employees to deliver the 3-steps of service and participate as a supportive team member.
Notify management of any member/guest complaints immediately and practice effective service recovery.
Know and follow the rules of golf etiquette when approaching golf groups at all times.
Assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
Wear a clean, neat uniform that meets club standards.

Requirements

High school diploma or equivalent.
Previous experience in Food & Beverage service.
Certification in alcohol and food safety awareness.
Valid driver’s license to operate golf cart.
Excellent communication skills with the ability to follow instructions.
Strong commitment to maintaining the highest ethical work standards.
Must be able to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
Able to lift, carry, push, and pull up to 100 lbs. occasionally.
Effective communication skills, including talking and hearing, with sufficient visual acuity.

Skills

Customer Service
Communication
Upselling
Cash Handling
Teamwork
Professionalism
Problem-Solving

Location

On golf course and/or other designated areas

Work Type

Full-time
Part-time

Experience Level

Entry Level

Education Level

High school diploma or equivalent

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Short-term disability insurance
Long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs

About the Company

Invited has operated with the central purpose of building relationships and enriching the lives of its members, guests and more than 17,000 employees.
The company is the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.
Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

Equal Opportunity

Invited is an Equal Employment Opportunity Employer