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About the Role

As an Accounting Application Specialist, you will diagnose, troubleshoot, and debug finance-related software issues for BisTrack ERP and Microsoft Dynamics GP software, ensuring seamless support and resolution.

Responsibilities

• Investigate accounting application support cases from BisTrack customers, fully document and understand issues, and gather necessary information to resolve or escalate.
• Carry out root cause analysis of errors in customers’ business environments.
• Liaise between support, development, and quality assurance teams as part of the larger customer support effort.
• Understand customers’ business process flow and explain how it relates to their use of the BisTrack application.
• Manage and follow up on assigned support cases to create a remarkable experience for customers.
• Clearly and professionally communicate case updates to customers by phone and email in a timely manner.
• Travel to Epicor’s US-based user conferences.

Requirements

• Prior bookkeeping/accounting experience.
• Familiarity with US or Canadian financial software products.
• Strong problem-solving skills.
• 3+ years of applicable experience and demonstrated success/knowledge.
• Post-secondary education in a related discipline and/or industry knowledge/experience.
• Basic knowledge of accounting fundamentals (including Accounts Payable, Accounts Receivable, and General Ledger).
• Ability to investigate and find reconciliation issues between subledgers and General Ledgers.
• Experience and working knowledge of software business processes such as inventory management, production processing, and purchasing management.
• Analytical and troubleshooting skills.
• Excellent communication skills – English verbal and written.
• Presentation skills and a demonstrated ability to train others.
• US Payroll and/or Fixed Assets experience is an advantage.
• Working knowledge of Epicor's Kinetic ERP and/or Microsoft Dynamics GP accounting software.
• Experience in an ERP software support environment with high call volumes and large numbers of clients and users.
• Experience with Microsoft SQL.
• Business experience (processes and problems) in a retail environment.

Skills

• BisTrack ERP
• Microsoft Dynamics GP
• Bookkeeping
• Accounting
• Financial software
• Problem-solving
• Root cause analysis
• Customer support
• Business process flow
• Communication
• Presentation
• Training
• Microsoft SQL

Location

• US-based

Work Type

• Hybrid

Experience Level

• 3+ years of applicable experience

Education Level

• Post-secondary education in a related discipline

Salary/Compensations

• 65,000 CAD - 104,000 CAD

Benefits

• Comprehensive health and wellness benefits
• Opportunities for mentorship, continuing education, and focused career goal setting
• Free LinkedIn Learning licenses
• Mentoring Program
• Inclusive, global workplace
• Policies built on mutual trust and support
• Time off to rest, recharge, and reconnect
• Comprehensive support for international relocations and permanent residency processes

About the Company

• At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunity

• Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.