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About the Role

Join Barclays Center, a dynamic venue passionate about creating unforgettable live experiences. We are dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports and entertainment intersect.

Responsibilities

• Uphold the Security Department’s Prime Directives, protecting the safety and security of venue guests, employees, and assets with respect.
• Resolve escalated security situations and provide warnings to guests not in compliance with venue policies.
• Assist with directional and informational inquiries.
• Document all major/minor incidents.
• Represent Barclays Center and the Security Department in an exemplary manner.
• Apply logical thinking to perform and direct varied and complex tasks.
• Perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
• Deploy staff for events, assigning appropriate shifts, breaks, and necessary equipment.
• Train staff in basic guest service and security skills.
• Monitor staff interactions with guests, clients, artists/athletes, and employees to ensure a safe and secure entertainment experience.
• Provide leadership and guidance to staff, serving as a mentor/coach.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective.
• Effectively communicate escalated employee issues to the Security Management Team.
• Administer performance reviews, counseling, and disciplinary documentation as needed.
• Accept responsibility for the performance and conduct of the assigned security team.
• Exhibit leadership qualities, motivate staff, and lead by example.
• Supervise building's 24/7 posts including Loading Dock, Dean Admin, and Command Center.
• Conduct the department’s daily inventories.
• Conduct department’s equipment checks (e.g., Hand Wands, radios, CCTV) and contact service providers to ensure equipment is maintained.
• Assist with updating the department’s Standard Operating Procedures (SOP’s) for all posts.
• Demonstrate knowledge of the building’s Fire Alarm systems and evacuation procedures.
• Demonstrate knowledge of ISS systems.
• Demonstrate knowledge of access control and visitor management systems.
• Enforce hourly building patrols conducted by Security Officers.

Requirements

• Must be available to work flexible hours, including evenings, weekends, and holidays, including mandatory events.
• High School diploma or equivalent required.
• Previous security experience required.
• Valid NYS Security Guard Card License required.
• F03 Fire Guard license required.
• Previous experience working in a similar sports/entertainment facility environment or Law Enforcement preferred.
• At least 1-2 years of experience supervising and leading subordinates.
• Ability to multi-task and perform under pressure.
• Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
• Ability to pass a criminal background check and employment verification.
• Must have strong teamwork etiquette.
• Must be able to adapt to changes in assignment per event.
• Must maintain a high standard of grooming and professionalism.
• Ability to maintain patron, employee, and company confidentiality.
• Tasks are performed with moderate supervision.
• Ability to lift, carry, push, pull up to 50 pounds.
• Must be able to walk/stand and climb stairs for more than 4 hours.

Skills

• Strong interpersonal and communication (written and verbal in English) skills.
• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel).
• Ability to write a report and send grammatically correct emails in a professional tone.
• Ethical Conduct
• Teamwork Orientation
• Customer/Client Focus
• Stress Management
• Composure
• Communication Proficiency
• Technical Capacity

Location

• Barclays Center

Work Type

• Part-Time
• Hourly

Experience Level

• 1-2 years of supervisory experience

Education Level

• High School diploma or equivalent

Salary/Compensations

• $26.00 - $26.00 per hour

About the Company

• Barclays Center is a dynamic community driven by a shared passion for creating unforgettable live experiences.
• Our company values are Care, Integrity, Accountability, and Growth Mindset, reflected in everything we do.
• Legends Global operates Barclays Center.