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About the Role

Samsung Ads is seeking confident individuals for a strategic Customer Success Manager position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. This role will partner with Sellers on key accounts and verticals to provide seamless end-to-end full support, focusing on excellent customer service, campaign performance, and successful renewal rates. A strong knowledge of the advertising industry across digital and programmatic platforms is essential.

Responsibilities

Align directly with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and management of campaign insights & reports.
Drive incremental sales revenue through proactive upsell strategies, campaign performance analytics, and consultative selling.
Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations, and final campaign review.
Build and scale AI-powered advertising campaigns using machine learning models to predict ad performance and automate optimization based on client goals.
Communicate to internal teams across product and operations about upcoming campaigns, requirements, and guidance on discussed KPIs.
Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
Collaborate with the Marketing team for custom ideation and marketing solutions, providing specific overviews of client objectives and goals.
Educate and guide new and existing clients on best practices, onboard new clients, and proactively address areas needing improvement.
Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.

Requirements

5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role.
Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building.
Attention to detail, ability to multitask, and strong organizational skills required.
Managed CTV and/or mobile user acquisition campaigns using MMP attribution measurement and reporting.
Experience working directly with clients and can demonstrate ability to present during meetings.
Deep understanding of the digital advertising space, with knowledge of programmatic landscape.

Skills

Customer Service
Campaign Performance
Renewal Rate Achievement
Digital Advertising
Programmatic Platforms
RFP Responses
Media Planning
Post-Sale Campaign Management
Campaign Insights
Reporting
Upsell Strategies
Campaign Performance Analytics
Consultative Selling
AI-powered Advertising Campaigns
Machine Learning Models
Client Communication
Troubleshooting
Optimization Recommendations
Best Practices Development
Marketing Collaboration
Client Education
Client Onboarding
Financial Acumen

Location

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor’s degree

Salary/Compensations

$110,000 - $135,000

Benefits

Medical
Dental
Vision
Life Insurance
401(k)
Employee Purchase Program
Tuition Assistance (after 6 months)
Paid Time Off
Student Loan Program (after 6 months)
Wellness Incentives

About the Company

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers.
We partner with brands, agencies, and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross-device solution.
Samsung’s unique first-party data helps brands connect to their audience as they explore content across desktop, mobile, tablets, and our Smart TVs.
The Samsung Ad platform delivers high-quality audience targeting powered by first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
We are growing our Customer Success team and are looking for individuals to join a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience.

Equal Opportunity

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance.