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About the Role

The City of Austin is seeking a Benefits Specialist to support City-wide benefits programs and provide direct assistance to employees and retirees. This role answers benefits questions, assists with enrollment, reviews and approves Qualifying Life Events and dependent documentation, and manages billing for employees on leave to ensure accurate premium collection.

Responsibilities

• Implements, administers, and evaluates benefits programs designed by Austin Human Resources (AHR).
• Develops benefits systems, procedures, and processes for the implementation of City or department HR benefits programs, policies, or strategies.
• Provides advice and counsel to management and other employee groups related to the communication, interpretation, and implementation of City Benefits Policies and other benefits-related laws and regulations.
• Assists in solving benefits problems, then monitors implementation of agreed-upon actions until the problem has been resolved.
• Coordinates the resolution of benefits issues with third-party administrators and other City of Austin vendors.
• Provides advice for benefits-related decisions.
• Assists in the analysis of morale indicators such as but not limited to surveys, turnover, and grievances; and presents benefits recommendations for corrective action when needed.
• Collaborates and participates on teams with HR and other team members.
• When necessary, prepares, reviews, maintains, and approves financial transactions and/or information for routine and non-routine accounts payable, cash receipts, billing, or other handlings by verifying documentation from multiple sources.
• May provide leadership, work assignments, evaluation, training, and guidance to others.

Requirements

• Graduation with an associate’s degree from an accredited college or university with major course work in a related field, plus three (3) years of experience in a field related to Benefits.
• Experience may substitute for education up to the maximum of two (2) years.
• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills

• Knowledge of assigned areas within Benefits.
• Knowledge of Federal, State, and Local laws and ordinances governing benefits activities.
• Knowledge of applicable processes, techniques, and methods.
• Knowledge of City practices, policies, and procedures.
• Skill in oral and written communication.
• Skill in handling hostile conflicts and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Skill in data analysis and problem solving.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to develop and maintain knowledge in the area of benefits.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Experience assisting employees and retirees with benefit inquiries, enrollment process, and QLE changes throughout the year and during the annual Open Enrollment period.
• Experience in using Workday as an eligibility platform system to enroll employees/retirees in benefits and approve their benefits elections.
• Experience in benefits data entry with strong attention to accuracy.
• Experience in providing front desk coverage.
• Experience in Microsoft Excel and Word.
• Experience in working in a fast-paced, deadline-driven environment.
• Bilingual in English and Spanish
• Ability to travel to more than one work location.

Location

• Austin, Texas

Work Type

• Hybrid
• Full-time

Experience Level

• 3 years of experience in a field related to Benefits

Education Level

• Associate's degree

Salary/Compensations

• $27.77 (Minimum) - $33.95 (Midpoint)

Benefits

• Generous leave
• Work-life balance programs
• Extensive benefits
• City of Austin Employees' Retirement System
• Access to public transit
• Bike-friendly infrastructure
• Wellness programs
• On-site fitness centers
• Mental health support

About the Company

• Austin Human Resources is dedicated to building a high‑performing, diverse workforce that fosters a safe, respectful, and productive environment for all employees.
• Our department delivers strategic HR services across the organization, including talent acquisition, employee relations, benefits, compensation, learning and development, and risk management.
• We focus on programs and policies that strengthen employee engagement, professional growth, and organizational excellence.
• As one of the fastest‑growing and most innovative cities in the nation, Austin is known for its vibrant culture, commitment to sustainability, and dedication to exceptional public service.
• We strive to reflect the inclusive and dynamic community we serve by promoting equity, collaboration, and continuous improvement.
• At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
• As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
• Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

Equal Opportunity

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
• In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
• City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.