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About the Role

The Manager of Change Management leads, coordinates, and sustains effective change management processes for Intermountain Flight and Ambulance Services. This role ensures smooth implementation of organizational, operational, and clinical changes with minimal disruption, maximum staff engagement, and sustained outcomes, adhering to 14 CFR Part 5.55 and Intermountain Change Management best practices. The position integrates change management with safety, human factors, and education to build a resilient, adaptive, and high-performing medical transport team.

Responsibilities

Develops, implements, and maintains a comprehensive change management framework for clinical, aviation, maintenance, and support functions, ensuring alignment with FAA, CAMTS, and organizational requirements.
Leads change initiatives by planning, communicating, and executing change strategies that prioritize people, safety, and operational excellence.
Serves as a liaison between Intermountain Flight and Ambulance Services and external customers, facilitating collaborative change processes and ensuring stakeholder needs are addressed.
Conducts impact assessments, stakeholder analyses, and readiness evaluations to identify potential barriers and enablers to change.
Designs and delivers change management training, communication plans, and support resources to ensure staff engagement and understanding.
Monitors and evaluates the effectiveness of change initiatives through feedback, performance metrics, and incident trend analysis; adjust strategies as needed.
Integrates lessons learned from audits, investigations, and safety reports into change management practices.
Supports the Internal Evaluation Program (IEP) and Safety Management System (SMS) by ensuring changes are risk-assessed, documented, and compliant with regulatory standards.
Facilitates post-implementation reviews and continuous improvement cycles for all major change initiatives.
Develops and presents change management data, progress reports, and trends to leadership and safety committees.
Promotes a culture of adaptability, open communication, and shared ownership of change throughout the organization.
Stays current with industry best practices, regulatory changes, and emerging trends in change management and medical transport.

Requirements

Demonstrated experience in change management, project management, or process improvement in healthcare, aviation, or related fields.
Working knowledge of safety management systems, regulatory compliance, and accreditation standards.
Experience with adult learning principles and training delivery.
Ability to work independently and collaboratively, set realistic goals, and meet deadlines.

Skills

Change Management Methodologies
Medical Transport Standards
Aviation Safety Regulations
Communication
Stakeholder Engagement
Conflict Resolution
Negotiation
Data Analysis
Project management
Diplomacy
Leadership

Location

Murray, Utah

Work Type

Onsite

Experience Level

Manager

Education Level

Associate or bachelor’s degree in business, healthcare, safety, aviation, or a related field.
Certification in change management, project management, or process improvement (e.g., Prosci, PMP, Lean Six Sigma).

Salary/Compensations

$44.99 - $69.44 per hour

Benefits

Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

About the Company

Intermountain Health is an equal opportunity employer.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience.
HiredScore helps match your skills and experiences to the best jobs for you.
While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness.
We protect your privacy and follow strict data protection rules.
Your information is safe and used only for recruitment.
Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.

Equal Opportunity

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.