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About the Role

Supporting the Office of the COO, this role is responsible for helping the Chief Operating Officer drive execution, alignment, and accountability across priority operational and business transformation initiatives. The role will initially focus on SOCAN’s Spanish Point Business Stabilization Plan and related 2026 roadmap activities, while also supporting other COO-led priorities that require strong coordination, planning, follow-through, and cross-functional execution. Acting as an execution partner to the COO, this role brings structure, discipline, and momentum to complex workstreams.

Responsibilities

Support the COO in translating priority initiatives into clear workplans, owners, timelines, milestones, and deliverables.
Coordinate execution across multiple operational, technology, and business workstreams.
Maintain visibility into progress, dependencies, risks, and decisions across the COO’s priority portfolio.
Help ensure leadership attention is focused on the highest-impact issues, decisions, and delivery risks.
Drive coordination and follow-through for the Spanish Point Business Stabilization Plan and related 2026 roadmap activities.
Maintain project plans, decision logs, issue logs, risk registers, and action trackers.
Coordinate with business leads, technology partners, external vendors, and subject matter experts to support timely execution.
Identify unresolved issues, unclear requirements, decision gaps, and delivery risks requiring leadership attention.
Design and facilitate working sessions that move stakeholders from discussion to clear decisions and actions.
Prepare agendas, briefing materials, status updates, and decision-support notes for COO-led meetings.
Capture decisions, actions, owners, timelines, risks, and unresolved questions.
Follow up consistently to ensure commitments are completed and barriers are escalated.
Build trusted working relationships with senior leaders, subject matter experts, business teams, technology teams, and external partners.
Influence stakeholders to clarify requirements, define issues, resolve ambiguity, and commit to next steps.
Challenge assumptions and surface concerns in a constructive, solutions-focused way.
Help create alignment where priorities, ownership, or decisions are unclear.
Prepare concise updates for the COO and other leaders on progress, risks, decisions, and upcoming priorities.
Identify risks, blockers, competing priorities, and resource constraints that may affect delivery.
Recommend practical escalation paths, mitigation options, and decision points.
Maintain clear documentation that supports transparency, accountability, and continuity.

Requirements

7+ years of experience in project management, business operations, strategic initiatives, transformation, PMO, or an executive office support role.
Demonstrated experience coordinating complex, cross-functional initiatives with senior stakeholders.
Experience supporting technology implementation, business stabilization, process improvement, or operational transformation initiatives is strongly preferred.
Experience working with executives or senior leaders in a fast-paced environment is an asset.
Project management certification is an asset, but practical execution experience is more important.

Skills

Execution driver who keeps work moving.
Highly organized with strong planning, tracking, documentation, and follow-through habits.
Clear and direct communication, with the ability to simplify complexity.
Comfortable with ambiguity and able to turn unclear issues into structured options and next steps.
Confident with senior stakeholders and able to influence without formal authority.
Practical and outcome-focused, with a bias for action and problem-solving.
Disciplined about accountability, ensuring commitments have owners, timelines, and follow-up.

Location

Toronto, ON

Work Type

Contract Full-Time
Hybrid

Experience Level

7+ years of experience

Salary/Compensations

$84,480 to $105,600

Benefits

35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
Access to SOCAN fitness facility – Include only for positions in Toronto
Inclusive and collaborative working environment

About the Company

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work.
SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers.
Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

Equal Opportunity

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.
SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.