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About the Role

The Product Owner supports crew Day of Flight (DOF) digital products, maximizing business value through the delivery of digital capabilities that support operational control, crew management, flight execution, disruption management, and real-time decision-making. This role bridges business stakeholders, operational teams, and technology partners to ensure product enhancements align with operational priorities, safety requirements, and strategic modernization.

Responsibilities

Define and evolve the product roadmap for Day of Flight digital capabilities.
Translate operational challenges into product initiatives to improve efficiency, reliability, and employee experience.
Contribute to modernization programs for crew tracking, mobility, reporting, and flight operations platforms.
Prioritize the product backlog based on business value, operational impact, risk, and regulatory requirements.
Create and manage user stories, features, acceptance criteria, and release priorities.
Lead requirements gathering workshops with business and technology stakeholders.
Facilitate alignment sessions to clarify scope, business rules, and integration requirements.
Act as the primary voice of the customer and operational stakeholders within Agile teams.
Drive consensus across stakeholder groups while maintaining focus on value delivery.
Partner with Scrum Masters, developers, architects, and QA teams.
Participate in sprint planning, backlog refinement, reviews, and retrospectives.
Provide clarification to delivery teams regarding business requirements and workflows.
Support production releases, cutover planning, and operational go-live activities.
Coordinate User Acceptance Testing (UAT), business validation, and stakeholder sign-off.
Collaborate with Change Management to ensure smooth implementation of new capabilities.
Monitor post-release performance and drive continuous improvement.

Requirements

Experience supporting airline operations, Crew Operations, Flight Operations, Operations Control Centre, scheduling, or mobility products.
3+ years of proven Product Owner experience in Agile environments.
Experience managing operational or mission-critical digital products.
Familiarity with airline operational systems, crew management platforms, or integration-heavy ecosystems.
Demonstrated punctuality and dependability.
Strong understanding of data-driven decision-making and operational workflows.
Must be eligible to work in the country of interest.

Skills

Agile delivery practices
Stakeholder management
Jira
Azure DevOps
Confluence
Data-driven decision-making

Work Type

Full-time

Experience Level

3+ years of experience

About the Company

Iconic Canadian symbol and leading airline in North America.
Diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

Air Canada is strongly committed to Diversity and Inclusion.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce.
Based on equal qualifications, preference will be given to bilingual candidates.