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About the Role

Relationship Banker II Float is responsible for delivering exceptional member experiences by implementing sales and service standards, offering products and services to improve members’ financial position, and representing USALLIANCE in the community.

Responsibilities

• Travel to designated branch locations as scheduled or as needs arise to cover staff shortages.
• Promptly and accurately perform member transactions and requests via in person and on the phone.
• Demonstrate proficient knowledge of Credit Union products, services, policies, and procedures.
• Demonstrate working knowledge of the Credit Union’s sales and service standards and cross-sell products and services.
• Maintain the privacy and confidentiality of member and employee account and business information.
• Identify and communicate areas for continual improvement of business processes.
• Participate in branch outreach events and community events as an ambassador of USALLIANCE.
• Assist with vault / ATM custodian role.
• Adhere to standard BSA/AML policies, procedures, and processes.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a financial environment.
• Minimum of 1 year cash handling experience.
• Great people skills with “can do” attitude and high energy level.
• Ability to multitask and manage multiple priorities and systems.
• Ability to work independently and cooperatively with team members and departments.
• Strong communication, attention to detail, and active listening skills.
• Reliable transportation to travel between all branches within the organization.
• Must not require sponsorship for employment authorization now or in the future.

Skills

• Sales and service standards
• Credit Union products, services, policies, and procedures
• Cross-selling
• Privacy and confidentiality
• Business process improvement
• Community outreach
• Vault / ATM operations
• BSA/AML policies
• Bilingual (English/Spanish) is a plus
• Previous banking &/or contact center experience a plus

Location

• Multiple branch locations

Work Type

• Float
• Full-time

Experience Level

• Minimum of 2 years of experience in a financial environment
• Minimum of 1 year cash handling experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $22.15 - $26.58 per hour
• Eligible for annual corporate bonus

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Collaborative and inclusive work environment
• Paid Time Off
• Wellness Time
• Paid Federal holidays
• 401K with 6% match
• Compensable travel time when traveling to alternative branch sites

About the Company

• USALLIANCE prides itself on innovation, teamwork, training and development and career planning.
• USALLIANCE Financial is committed to making a positive difference in the lives of our members and community.

Equal Opportunity

• USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
• It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment.