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About the Role

CASES' youth programs aim to help New York City's systems-impacted young people lead productive lives through individualized case management, evidence-based programming, and group activities. The Fair Futures program matches young people aged 13+ with professionally trained Coaches who provide emotional support and assist with academic, career, housing, and life goals. As a Coach Supervisor, you will support Coaches and Specialists in building relationships with young people, guiding them towards their defined success pathways, and fostering a strength-based, trauma-informed environment.

Responsibilities

Support Coaches and Specialists in building authentic, trusting relationships with young people and their families.
Guide Coaches and Specialists in using Motivational Interviewing techniques and the Fair Futures Coaching Language framework.
Support Coaches and Specialists with academic and career development goal-setting processes.
Help Coaches and Specialists navigate the DOE and other systems.
Assist Coaches and Specialists in preventing and navigating crises.
Monitor Coach and Specialist progress with young people through regular supervision sessions.
Review key data in advance of supervision sessions to debrief on relationship status, crisis situations, and goal-setting progress.
Acknowledge and celebrate Coaches and Specialists' strengths and progress.
Identify areas for growth and provide appropriate skill development opportunities.
Conduct team meetings with Coaches and Specialists to discuss best practices, challenges, and upcoming events.

Requirements

A minimum of 2 years supervisory experience.
Bachelor’s degree; AND/OR a “credible messenger” (has a background in foster care, criminal legal system, or other systems-involvement), with some post-secondary experience (e.g., some college), with significant experience (4+ years) working with young people in a professional, paid role.
Proven track record of successfully leading a team or teams.
Experience fostering a healthy workplace culture.
Evidence of positive programmatic impact.
Ability to work some evening and weekend hours as needed.
Ability to participate in in-person and virtual Teams meetings.
Ability to meet youth and families in their homes and schools.
Ability to accompany youth and coach team on outings via public transit or passenger van.

Skills

Strong verbal and written communication skills.
Experience reading reports related to programmatic data.
Competency to use a data reporting platform.
Ability to form collaborative, working relationships with parents/families, school and agency staff.
Consistent and reliable.
Able to maintain healthy boundaries.
Strong time-management, organizational skills, and attention to detail.
Ability to troubleshoot, advocate, and navigate obstacles.
Ability to use trauma-informed techniques.
Flexible and can work independently.

Location

Remote
Community (primarily Manhattan and the Bronx, and across NYC)
4 West 125th Street

Work Type

Full-time
Flexible

Experience Level

2 years supervisory experience
4+ years working with young people in a professional, paid role

Education Level

Bachelor’s degree
Some college

Salary/Compensations

$70,000 per year

Benefits

Medical
Dental
Vision
Vacation and Paid Time Off – starting at 25 days-off annually
12 Paid Holidays per year
Retirement 403b Competitive matching up to 6%
Employee Referral Program

About the Company

CASES' youth programs aim to help New York City's systems-impacted young people to lead productive lives.
Fair Futures is a youth-led advocacy movement and coalition of 100+ organizations advocating for young people who are system-involved in New York City.
MAAP (Mentoring and Advocacy Program) is an individualized, strength- and advocacy-based wraparound support services program provided by mentors who work individually with youth up to 20 hours per week, based on needs of each youth, for 6 months.
CASES values: PURPOSE (PEOPLE, UNITY, RESPECT, PROGRESS, OPTIMIZE, SOLUTIONS, EMPATHY).

Equal Opportunity

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.
We also actively recruit individuals with prior involvement in the criminal legal system.