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About the Role

The Program Assistant is an integral staff member of the ACT team providing administrative, fiscal, and billing support. The Program Assistant ensures the smooth and effective functioning of the team by working closely with the Team Leader, maintaining communication with ACT team members, and providing support for the team’s administrative and billing responsibilities with flexibility, team spirits, and good organizational skills. The Program Assistant requires in person work 5 days a week.

Responsibilities

Attend and participate in daily team meetings and support team’s record-keeping procedure during the meeting as the team discusses clients’ clinical and case management issues and needs
Provide support for the team in maintaining clients’ electronic health records (EHRs) to ensure compliance with the billing and licensing guidelines set forth by Medicaid, New York State Office of Mental Health (OMH), New York City Department of Health and Mental Hygiene (DOHMH), as well as CASES Policies and Procedures
Maintain and update team’s program materials, including but not limited to intake packet, program materials, team’s contact list, clients’ forms, etc
Provide billing and Medicaid eligibility support, including but not limited to: weekly Medicaid eligibility checks, tracking and contacting Managed Care Organizations (MCOs) for prior authorizations, ensure entitlements information is up to date within clients’ EHRs
Provide administrative support for the team by conducting regular re-arrest checks for clients with ATI mandates, responding and triaging phone calls on team’s main program number, perform receptionist duties as needed and scheduled, maintaining office supplies, checking postal mail weekly, etc.
Maintain team’s petty cash and OMNY Cards inventories, including team Amex monthly reconciliation, and reconcile with Fiscal Department regularly
Attend team’s administrative meetings and Program Assistants’ Meetings as scheduled
Provide culturally competent services in accordance with CASES policies and practice
Perform other duties as required by the Team Leader, ACT Leadership, and executive staff

Requirements

Bachelor’s degree preferred (BA, BS) or some college experience, or High School diploma with 7 years related work experience
Exceptional communication, organization, and customer service skills
Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality
A team player and self-motivated
Proficiency of Microsoft Office and willingness to learn new databases as needed
Must be able to conduct physical outreach visits in the community at least 80% of the time.

Skills

Medicaid and Managed Care billing
Spanish fluency
Microsoft Office proficiency

Location

25 Chapel Street, Brooklyn, NY 11201

Work Type

On-site
Full-time

Education Level

Bachelor's degree preferred
Some college experience
High School diploma with 7 years related work experience

Salary/Compensations

$49,173 per year

Benefits

Medical
Dental
Vision
Vacation and Paid Time Off – starting at 25 days-off annually
12 Paid Holidays per year
Retirement 403b Competitive matching up to 6%
Employee Referral Program

About the Company

The Nathaniel ACT Team is a multi-disciplinary, alternative to-incarceration (ATI) program that provides evidence-based, mobile, community mental health treatment to promote the recovery and community integration of individuals age 18 and up with serious mental illnesses, high rates of co-occurring substance use disorders, high utilization of emergency/crisis services, and criminal legal involvement in Manhattan or Brooklyn courts.
The Nathaniel ACT Team is a unique and pioneer program that focuses on providing intensive outpatient treatment to individuals with serious mental illnesses so that they can maintain stability in the community and successfully complete their ATI mandates.
At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people’s stories with dignity, UNITY| Commit to a shared mission, RESPECT| Celebrate the strength of diversity, PROGRESS| Always work to improve, OPTIMIZE| Make the best use of resources, SOLUTIONS| Work together to solve problems, EMPATHY| Seek to understand others.

Equal Opportunity

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.