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About the Role

This entry-level role within the Remote Command Centre (RCC) introduces individuals to Smart Building and Building Automation Systems (BAS) operations. The position focuses on alarm monitoring, service request triage, work order management, and documentation, while building foundational knowledge of BAS platforms, HVAC concepts, and RCC workflows. This role serves as a developmental steppingstone to the RCC Operating Technologist I position.

Responsibilities

Monitor BAS and connected building platforms for incoming alarms and system notifications.
Acknowledge, log, and triage alarms, identifying priority level and required response.
Create, update, and close work orders within the work order management system.
Dispatch service requests and alarms to appropriate RCC resources, site teams, or vendors.
Monitor system dashboards, device connectivity, and basic performance indicators, escalating abnormalities.
Maintain accurate logs and records of actions taken, observations, and escalations.
Participate in structured onboarding and RCC training programs.
Shadow Associate and RCC Operating Technologists during alarm investigations and operations.
Develop a foundational understanding of HVAC systems, building comfort concepts, and asset hierarchies.
Attend internal training sessions, SOP reviews, and vendor-led platform demonstrations.
Follow established RCC processes, procedures, and quality standards.
Ensure all work completed is accurately documented within RCC tracking tools and systems.
Identify recurring alarms or issues and escalate to senior RCC staff.

Requirements

High School Diploma or equivalent required.
Basic computer proficiency and comfort working with technical systems and dashboards.
Strong attention to detail with the ability to follow documented procedures.
Clear written and verbal communication skills.
Willingness to learn BAS, HVAC concepts, and RCC operations.
Ability to work assigned shifts, including evenings, weekends, or holidays, as required.
Post-secondary education or coursework related to building systems, HVAC, controls, or technology.
Previous experience in a call centre, Network Operations Centre (NOC), Security Operations Centre (SOC), or helpdesk environment.
Exposure to facilities operations, automation systems, or technical support roles.

Skills

Microsoft 365 Proficiency (Excel, Powerpoint, Word, etc)

Location

Hybrid

Work Type

Hybrid

Experience Level

Entry-level

Education Level

High School Diploma or equivalent