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About the Role
As a Customer Experience Specialist, you will serve as the first point of contact for Plan Members and their healthcare providers, primarily via phone, email, and live chat. This position involves providing plan coverage information, explaining claims processes, and supporting customer inquiries to create a smooth, positive experience.
Responsibilities
- Advocate for our Plan Members and excel in delivering exceptional service
- Manage multiple priorities efficiently while remaining focused and composed
- Remain positive and professional, even after difficult interactions
- Contribute to a collaborative, solutions-focused environment as a team player
- Handle inquiries confidently and provide clear, accurate, and helpful responses
Requirements
- 2+ years of experience in a customer-facing or call center environment
- Previous participation in an employee group benefits plan
Skills
- Excellent communication in English, both spoken and written
- Strong active listening skills
- Excellent multitasking and time management abilities
- Tech-savvy, with comfort using a variety of customer service software and systems
- Able to work independently and within a team environment
Location
- Woodbridge, ON
- Etobicoke, ON
Work Type
- Hybrid
- Remote
- Option for overtime
Experience Level
- 2+ years of experience
Education Level
- Post-secondary education
Salary/Compensations
- $45,000-$49,000
Benefits
- Minimum of 3 weeks' vacation
- Flex days
- Wellness programs
- Employee education program
- Extended health and dental benefits
- Retirement Pension Plan (RPP)
About the Company
- Manion is a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting.
- The company fosters a workplace rooted in trust, collaboration, and care.
- Manion offers a meaningful career with a company that puts its people first.
Equal Opportunity
- Manion is committed to equity, diversity, and inclusion.
- We value diversity and inclusion and encourage all qualified people to apply.
- If we can make this easier through accommodation in the recruitment process, please let us know.