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About the Role

The Operations Manager serves as the operational leader for the Family Supportive Housing department, overseeing department-wide operations, staff development, program performance, compliance activities, and cross-functional coordination. This position serves as a strategic partner to the Director of Family Supportive Housing and provides leadership support to ensure consistent operations, effective service delivery, and successful program outcomes.

Responsibilities

Provide leadership, coaching, supervision, and performance management support to assigned staff and supervisors within the department.
Ensure all staff receive the necessary training and maintain required certifications to meet program and compliance standards.
Prepare and present departmental reports, program outcomes, and operational updates to leadership.
Lead departmental planning and coordination efforts, ensuring alignment of priorities, timelines, and resources across programs.
Deliver Family Supportive Housing outreach services across various departments and coordinate with external agencies.
Identify operational gaps and implement process improvements to enhance efficiency, compliance, and service delivery.
Provide support in overseeing program budgets to ensure financial accountability and cost-effectiveness.
Conduct thorough reviews of existing policies and draft new policies to ensure accuracy, compliance, and alignment with organizational standards.
Monitor program compliance requirements among team, including grant obligations, regulatory requirements, and resident service documentation standards.
Serve as a central point of coordination across programs to ensure consistent communication and alignment.
Provide ongoing coaching, mentoring, and guidance to staff to strengthen performance, support professional growth, and promote consistent service delivery.
Participate in recruitment, onboarding, coaching, performance management, and professional development of department staff.
Identify operational risks and implement mitigation strategies to support program continuity and compliance.
Act as the backup for the Director, supporting oversight of departmental operations in their absence.
Must be willing to work a flexible schedule including some evenings.

Requirements

Bachelor's degree in social work, public administration, nonprofit management, human services, or a related field required. Equivalent combinations of education and experience may be considered.
Minimum 3–4 years of experience supervising staff and leading teams.
Experience working with individuals experiencing homelessness or housing instability.
Demonstrated experience in program oversight, performance tracking, and process improvement.
Experience with budget management, compliance requirements, and policy development preferred.
Exceptional leadership, communication, and organizational skills.
Ability to manage multiple priorities and coordinate across departments.

Skills

Leadership
Communication
Organizational skills
Bilingual English/Spanish skills preferred

Location

Mission Plaza

Work Type

Full-time
Flexible schedule including some evenings

Experience Level

3-4 years of experience supervising staff and leading teams

Education Level

Bachelor's degree in social work, public administration, nonprofit management, human services, or a related field

Salary/Compensations

$75,000

Benefits

Full-time exempt position

About the Company

Foundation Communities is an equal opportunity employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.