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About the Role

This 6-month term position offers an opportunity to lead the development, deployment, and optimization of Coveo AI Search and oversee the management and enhancement of our Content Management System (CMS), Sierra. The successful candidate will play a pivotal role in advancing our Knowledge and Content Management strategy, driving platform releases, improving search relevance, enabling data-driven insights, and fostering a culture of knowledge sharing across the enterprise.

Responsibilities

Perform regular updates, troubleshooting, and performance monitoring of Coveo and CMS platforms.
Drive continuous enhancements of search and content platforms, including relevance tuning, query pipeline optimization, and metadata configuration within Coveo.
Lead the deployment of Coveo releases and CMS updates.
Integrate Coveo with platforms like Salesforce and SharePoint, develop new features, and optimize existing functionalities to support the content lifecycle process.
Analyze user behavior, search performance, and content engagement using tools like Power BI and Coveo Usage Analytics.
Apply insights to improve AI search relevancy and content governance.
Partner with developers, product owners, and business stakeholders to identify content gaps, search deficiencies, and opportunities for platform innovation.
Deliver training and user support for CMS and Coveo platforms.
Maintain detailed documentation of Coveo configurations, CMS workflows, deployment processes, and best practices.
Ensure adherence to security protocols and regulatory standards.
Implement measures to safeguard content integrity, confidentiality, and availability.
Serve as the Center of Excellence (CoE) for Knowledge Management, offering guidance on AI-powered search and CMS strategy.
Represent the KM team on cross-functional committees and working groups.
Design and execute KM initiatives that capture tacit knowledge and promote a collaborative, knowledge-sharing culture across business units.

Requirements

Bachelor’s degree in information technology, Knowledge Management, or a related field.
5+ years’ experience in content management system (CMS) (e.g., SharePoint, Confluence) with a deep knowledge of publishing workflows and governance.
Proven experience deploying and maintaining AI-powered search engines like Coveo.
Experience with search configuration, query pipeline design, and relevance tuning.
Experience integrating Coveo with platforms such as Salesforce and SharePoint.
Experience using Coveo APIs, analytic dashboards, and machine learning models.
Proficiency in web technologies: HTML, CSS, JavaScript, and web publishing standards.
Proficient in Power BI for data visualization, performance reporting, and enabling data-driven decisions.
Understanding of machine learning and natural language processing (NLP) concepts as applied to search and content personalization.
Strong analytical skills in content performance evaluation and user behavior analysis.
Excellent verbal and written communication skills with the ability to translate technical concepts into user-friendly content.
Familiarity with Salesforce and its integration with search and content platforms is an asset.

Skills

Coveo AI Search
Content Management System (CMS)
SharePoint
Sierra
Power BI
Coveo Usage Analytics
Salesforce integration
HTML
CSS
JavaScript
Web publishing standards
Machine learning
Natural Language Processing (NLP)

Location

Hybrid

Work Type

Hybrid
Term

Experience Level

5+ years’ experience in content management system (CMS)

Education Level

Bachelor’s degree in information technology, Knowledge Management, or a related field

Salary/Compensations

$77,500 - $100,500

Benefits

Competitive base salary
Performance-weighted bonus
Education/career support
Option to join Employee Share Purchase Plan with employer matching component
Competitive health and dental coverage
Flexible plan for you and your family
Short-term & long-term disability plans
Voluntary Group RRSP enrolment with employer matching component
Paid volunteer days
Competitive time off
10 wellness days off
WorkPerks discount program
Hybrid & flex work arrangements
Engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background)

About the Company

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025.
It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
At Mackenzie Investments You Can Build Your Career with Confidence.
We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers.
Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
Join our team to engage in continuous learning and skill development in a supportive environment.
Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!
Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

Equal Opportunity

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce!
We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience.
If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.