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About the Role

King Courier is seeking a professional, organized, and highly dependable individual to support legal courier services and general office operations. This role involves processing court filings, service-of-process, and related legal-support requests, with opportunities to assist with dispatch, human resources, and general administrative responsibilities. The position is ideal for someone highly organized, comfortable with documents and technology, and capable of managing time-sensitive customer requests.

Responsibilities

Receive and review court filing, service-of-process, and legal courier requests submitted by email, phone, and the LegalConnect platform
Enter and update service requests accurately in company systems (Legal Connect; Courie.ai)
Print, scan, copy, organize, and prepare legal documents for filing, service, or delivery
Confirm that requests include the necessary documents, addresses, deadlines, and service instructions
Communicate professionally with law firms, legal professionals, process servers, couriers, courts, and other service partners
Coordinate assignments with couriers, process servers, and other vendors
Track requests from intake through completion
Provide customers with timely status updates
Upload proofs of service, conformed copies, receipts, and other completed documents
Identify incomplete, inconsistent, urgent, or unusual requests and escalate them appropriately
Assist in resolving rejected filings, unsuccessful service attempts, missing documents, and other order exceptions
Maintain accurate electronic and physical records
Protect confidential customer and legal information
Help create and update standard operating procedures, checklists, email templates, and training materials
Record important institutional knowledge so that processes can be performed consistently by other team members
Identify opportunities to improve accuracy, efficiency, communication, and order tracking
Assist with assigning and monitoring courier or process-service requests
Communicate pickup, delivery, filing, and service instructions to field personnel
Monitor active assignments and follow up on delays or exceptions
Confirm completion details and required supporting documentation
Help address customer or driver questions
Support general daily office and operational needs
Assist with employee onboarding paperwork and document collection
Maintain organized personnel, vendor, and operational records
Help schedule interviews, meetings, training sessions, or employee appointments
Prepare correspondence, spreadsheets, reports, and other business documents
Support filing, scanning, data entry, telephone coverage, mail handling, and other administrative tasks
Assist managers with special projects as assigned

Requirements

1-5 years experience in previous administrative, customer-service, legal-support, dispatch, document-processing, or office experience preferred
Comfortable using email, web-based platforms, printers, scanners, PDF software, Microsoft Office, and Google Workspace
Strong verbal and written communication skills
Able to manage multiple assignments, deadlines, and priorities accurately
Able to recognize missing information, ask appropriate questions, and escalate issues when necessary
Able to handle sensitive customer, employee, and legal information responsibly
Legally authorized to work in the United States
A conditional offer is contingent on a job-related background check. Convictions are assessed individually and do not automatically disqualify a candidate.
Current résumé
Two professional references
A brief description of any relevant administrative, legal-support, dispatch, customer-service, or document-processing experience

Skills

Administrative
Customer-service
Legal-support
Dispatch
Document-processing
Office experience
Email
Web-based platforms
Printers
Scanners
PDF software
Microsoft Office
Google Workspace
Verbal communication
Written communication
Organization
Time management
Problem-solving
Confidentiality
Legal document handling

Location

San Francisco, CA

Work Type

In person
Full-time

Experience Level

1-5 years

Salary/Compensations

Competitive hourly compensation based on experience

About the Company

King Courier is the San Francisco Bay Area’s most reliable messenger, courier, and delivery service.
For more than 30 years, we have helped law firms, businesses, healthcare organizations, and other clients complete time-sensitive deliveries and service requests accurately, professionally, and on time.
We do not just deliver packages—we solve our customers’ problems.
Over 30 years of industry experience, offering stability and opportunities for growth.

Equal Opportunity

King Courier is an equal opportunity and fair chance employer.
We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and the San Francisco Fair Chance Ordinance.