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About the Role

As Director of Client Relations, you will play a pivotal role in shaping the future success of our Meetings & Events business across NORAM. This leadership opportunity combines enterprise sales, executive relationship management, and Account Management leadership to deliver sustainable growth and exceptional client outcomes. You will influence high-value partnerships, lead a talented team, and help clients achieve meaningful business results through innovative solutions and strategic engagement.

Responsibilities

Lead and manage complex enterprise sales cycles for regional prospects, maintaining a robust pipeline and accurate CRM records.
Generate and qualify regional prospects in partnership with Sales and Account Managers across multiple industry sectors.
Build and maintain multi-level client relationships throughout long-term sales cycles.
Lead, coach, develop, and performance manage the Sales and Account Management team.
Drive achievement of team objectives, pipeline targets, succession planning, and capability development initiatives.
Develop and strengthen relationships with senior stakeholders and executive decision-makers internally and externally.
Partner with regional and global sales counterparts to develop strategies that support client acquisition and growth.
Create detailed account acquisition and capture plans based on client business objectives and program strategies.
Develop compelling value propositions and customized solutions for executive and C-suite stakeholders.
Support account planning and governance frameworks that ensure ongoing client engagement and value realization.
Define, monitor, and report on Account Management KPIs, including client retention, revenue growth, profitability, and satisfaction.
Participate in sales and marketing initiatives to achieve revenue and growth objectives.
Lead multinational contract negotiations and ensure seamless transition to onboarding and operational teams.
Establish best practices, processes, and tools to strengthen client engagement, retention, and account growth strategies.
Achieve individual financial targets and KPIs while contributing to broader business goals and growth plans.
Represent the business at industry conferences, trade shows, and networking events.
Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to thrive.

Requirements

Significant experience in enterprise sales, account management, client relations, or business development leadership.
Proven ability to lead complex, long-term sales cycles and manage strategic client relationships.
Experience building and maintaining executive and C-suite stakeholder relationships.
Demonstrated success driving client retention, revenue growth, and profitability outcomes.
Strong leadership experience coaching, developing, and managing high-performing sales and account management teams.
Experience developing account acquisition strategies, value propositions, and growth plans.
Strong commercial acumen and contract negotiation experience.
Experience using CRM systems to manage opportunities, pipelines, and sales activities.
Excellent communication, presentation, consultation, and relationship management skills.
Experience within Meetings & Events, corporate travel, hospitality, or a related client-focused industry preferred.
Experience collaborating across global and regional stakeholder groups preferred.
Must have been with the company or current role for a minimum of 6 - 12 months.
Must notify your leader prior to applying.

Skills

Enterprise sales
Account management
Client relations
Business development
Leadership
Sales cycle management
Relationship management
Team management
Pipeline management
CRM systems
Commercial acumen
Contract negotiation
Communication
Presentation
Consultation

Location

New York, NY

Work Type

Onsite

Experience Level

Leadership

Salary/Compensations

$130,000 plus commission/incentive earnings

Benefits

Have fun
Reward & Recognition
Personal connections
A career, not a job
Support for professional and personal development
Giving Back program
Paid Time Off (up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 9 holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities

About the Company

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands.
As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services.
We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors.
Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.

Equal Opportunity

Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.