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About the Role

The Product Owner II, CRM & Sales Enablement will drive the strategic development and enhancement of CRM and sales enablement platforms, ensuring alignment with business objectives and optimizing the sales lifecycle. This role is crucial in translating business needs into actionable product features and fostering a culture of continuous improvement.

Responsibilities

• Lead the product development lifecycle for CRM and sales enablement initiatives, leveraging Agile Methodology to deliver high-quality solutions.
• Conduct thorough requirements gathering and analysis, actively listening to stakeholders to capture and prioritize business needs.
• Define and manage product backlogs, user stories, and acceptance criteria for CRM and sales enablement features.
• Utilize Analytical Acumen and Data Analysis to monitor Key Performance Indicators (KPIs), identify trends, and inform product decisions.
• Drive Digital Transformation efforts within the sales organization, identifying opportunities for innovation and process optimization, potentially leveraging Artificial Intelligence (AI).
• Facilitate training sessions and workshops for sales teams on new CRM functionalities and sales enablement tools.
• Implement and manage Change Management strategies to ensure smooth adoption of new products and processes.
• Collaborate closely with cross-functional teams, including engineering, sales, marketing, and operations, to ensure successful product delivery.
• Demonstrate Empathy towards end-users to design intuitive and effective solutions that enhance their daily workflow.
• Coach and mentor junior product team members, fostering a collaborative and growth-oriented environment.
• Conduct Business Process Improvements reviews to identify inefficiencies and propose solutions within CRM and sales enablement workflows.
• Proactively identify and manage risks associated with product development and implementation (Risk Management).
• Effectively influence and manage expectations of diverse Stakeholder Influence groups, ensuring alignment and buy-in.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• 3+ years of experience as a Product Owner or similar role, specifically within CRM and/or sales enablement domains.
• Proven expertise in Agile Methodology and managing product backlogs.
• Strong analytical skills with the ability to interpret data and make data-driven decisions (Analytical Acumen, Data Analysis).
• Experience with Requirements Management and defining clear, concise user stories.
• Demonstrated ability to facilitate engaging training sessions.
• Understanding of Change Management principles and practices.
• Excellent communication, interpersonal, and active listening skills.
• Experience with Digital Transformation initiatives and an understanding of emerging technologies like Artificial Intelligence (AI) is a plus.
• Ability to demonstrate Empathy and build strong relationships with stakeholders.
• Experience with Risk Management in a product development context.

Skills

• Agile Methodology
• Product Backlog Management
• Data Analysis
• Requirements Management
• User Stories
• Training Facilitation
• Change Management
• Communication
• Interpersonal Skills
• Active Listening
• Digital Transformation
• Artificial Intelligence (AI)
• Empathy
• Risk Management

Location

• Primary location of the position

Work Type

• Full-time

Experience Level

• 3+ years of experience

Education Level

• Bachelor's degree in Business, Computer Science, or a related field.

Salary/Compensations

• $118,980.00 - $195,465.00

Benefits

• Skill-building opportunities
• Leadership development
• Philanthropic opportunities
• Contemporary, supportive, flexible, and inclusive benefits and resources

About the Company

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.
• Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Opportunity

• Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
• Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
• Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
• If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com.
• Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.