Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Act as the primary customer service contact in the Merchant Customer Service phone queue, solving problems and answering inquiries for all merchant services' products using excellent oral and written communication skills.
Responsibilities
- Receive incoming customer/client calls using excellent customer service and telephone skills.
- Answer inquiries and resolve customer issues for all merchant services’ products.
- Utilize 14 to 15 related software and mainframe applications for servicing clients.
- Understand processing on 6 different merchant processing platforms.
- Answer specialized chargeback questions.
- Work directly with external business and corporate customers, sales representatives, and Merchant Services operational staff to resolve product issues, customer problems, and more complex inquiries.
- Identify and monitor clients daily for fraud or high-risk processing.
- Make recommendations on account adjustments, fees, and waivers to client accounts.
- Perform technical troubleshooting of equipment and assess, prepare, and order replacement equipment for the client.
Requirements
- Associate’s degree and a minimum of 1 year customer service/computer or related experience.
- Alternatively, a combined minimum of 3 years of higher education and/or work experience, including a minimum of 1 year customer service/computer or related work experience.
Skills
- Excellent oral and written communication skills
- Customer service skills
- Telephone skills
- Technical troubleshooting
Location
- Williamsville, New York, United States of America
Work Type
- Full-time
Experience Level
- 1 year of customer service/computer or related experience
- 3 years of combined higher education and/or work experience
Education Level
- Associate’s degree
Salary/Compensations
- $20.55 - $34.25 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.