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About the Role

Salesforce is seeking an architect to drive the end-to-end architecture for mission-critical products and services, ensuring enterprise-grade scalability, maintainability, and reliability. This role involves crafting overarching architectural principles, frameworks, and standards, and partnering with senior leadership to translate complex challenges into actionable technical roadmaps.

Responsibilities

• Maintain coding edge by dedicating approximately 20% of time to hands-on development, proof-of-concepts (POCs), and validating new architectural patterns.
• Partner directly with SVPs, EVPs, and business leaders to translate complex challenges into actionable technical roadmaps.
• Drive strategic technology initiatives, providing critical input into long-range product requirements and best practices.
• Leverage deep expertise in distributed systems, backend technologies, and diverse cloud environments (AWS, GCP, Alibaba) to architect robust and high-performing solutions.
• Spearhead the integration of cutting-edge AI components into platforms, shaping the future of intelligent CRM.
• Cultivate a culture of engineering excellence by actively mentoring and guiding engineers (20-100+), fostering their technical development and understanding of complex architectures.
• Act as a critical liaison, working consultatively across a large engineering organization to improve communication, foster teamwork, and drive technical alignment.
• Champion continuous improvement in platform reliability and serviceability, driving research and prototyping of innovative technologies.
• Participate in the team’s on-call rotation, applying deep expertise to resolve complex real-time challenges and ensure highly available services.

Requirements

• 15+ (ideally 20+) years of hands-on software development experience with a proven track record of designing, building, and delivering large, complex enterprise-grade projects.
• Mastery across multiple programming languages and platforms, with a strong understanding of architectural patterns for highly scalable and resilient systems.
• Demonstrated expertise in architecting and implementing distributed systems, backend technologies, and cloud-native solutions (AWS, GCP, Alibaba experience highly valued).
• A passion for innovation, with experience driving research, POCs, and integrating emerging technologies like AI.
• Exceptional ability to independently craft and deliver strategic technical reports and performance presentations to executive leadership and external audiences.
• Proven success in fostering technical performance architecture that addresses the most complex performance bottlenecks.
• Deep experience in setting long-term design strategies that span multiple complex projects.
• Strong informal mentorship capabilities, with a passion for guiding and developing engineering talent.
• Build an environment for clear and open discussion, involving the right people to resolve critical issues.
• Comfortable working within short release cycles and the full software development lifecycle, with experience in publicly released, multi-release products.
• Proficiency with Agile development methodologies (e.g., Scrum).
• A related technical degree is required.

Skills

• Distributed systems
• Backend technologies
• Cloud environments (AWS, GCP, Alibaba)
• AI integration
• Agile development methodologies
• AI-first approach to engineering
• Using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows
• Advanced prompt engineering skills
• Writing precise, structured prompts
• Cultivating system context for reliable, secure, and production-ready AI outputs

Location

• Select cities within the San Francisco and New York City metropolitan area

Work Type

• Full-time

Experience Level

• 15+ years
• 20+ years

Education Level

• Related technical degree

Salary/Compensations

• $197,300 - $365,200 annually
• $237,700 - $401,400 annually

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

About the Company

• Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
• The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
• Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
• At Salesforce, we believe in equality for all.
• We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
• Know your rights: workplace discrimination is illegal.
• Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
• This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
• It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
• Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
• The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
• In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.