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About the Role

As an Account Manager, you are the backbone of the account team, closest to every project and understanding its relation to the brand's bigger goals. You champion flawless execution and foster the creative process from briefing to release. The ideal candidate is eternally optimistic, an exceptional communicator, an organizational expert, and an advocate for cross-departmental integration.

Responsibilities

• Manage job change forms, own status reports, and oversee estimates/billing.
• Craft and distribute conference reports and meeting agendas.
• Assist with meeting preparation.
• Lead the creative process from briefing to presentation, production, and release.
• Problem-solve, find solutions, and remove roadblocks to great work.
• Collaborate with Project Managers to ensure clear communication on project status and future needs.
• Secure advantageous resources and timing for projects.
• Ensure client meetings are successful by planning attendees, objectives, and focus areas.
• Manage relationships effectively with supervisors, junior team members, peers, and clients.
• Understand strategy and ensure it translates into day-to-day account activity.
• Know the client's business and how creative work aligns with strategy.
• Identify deep issues in culture, category, or business that clients may overlook.
• Partner with creative teams to deliver cutting-edge, smart, and creative work that meets client needs.
• Inspire ideas and build upon others' contributions.
• Nurture relationships with clients (from CMO's Admin to Marketing Research Manager) and partner agencies.
• Build the client's business by understanding their operations and financial drivers.
• Track results and lead optimization efforts.
• Help clients achieve success within their organizations.
• Consistently deliver on promises and ensure agency delivery.
• Stay updated on the competitive landscape and cultural trends to inspire new ideas.
• Act as a student of the agency's and client's businesses.
• Train, guide, and empower Assistant Account Managers and interns.
• Share knowledge and provide learning opportunities for junior team members.
• Develop personal skill sets and seek out growth opportunities.
• Demonstrate a commanding presence while actively listening.
• Lead conversations and incite participation in meetings.
• Organize chaos and calm challenging situations.

Requirements

• BA required, preferred concentration in advertising, communications or marketing.
• 2+ years of agency experience (preferred) or related communication industry experience.
• Understanding of advertising, marketing, paid and social media, creative, production, research, direct marketing, finance, etc.
• Strategic thought leadership.
• Strong presentation and writing skills.
• Strong listening and interpersonal skills.
• Management/team-building skills.
• Ability to effectively and confidently balance client and agency expectations and business goals.
• Ability to anticipate and address potential client issues, advising agency management proactively.
• Highly organized and detail-oriented in a production-intensive environment.
• Proficient in MS Office Suite or Mac equivalent.

Skills

• Communication
• Organization
• Cross-departmental integration
• Problem-solving
• Client relationship management
• Strategic thinking
• Creative collaboration
• Presentation
• Writing
• Listening
• Interpersonal skills
• Management
• Team-building
• Detail-oriented

Location

• Austin

Work Type

• Hybrid

Experience Level

• 2+ years

Education Level

• BA

Benefits

• Generous benefits
• Plenty of time off
• Opportunities for growth

About the Company

• At GSD&M, we’re on a mission to build First & Only brands, meaning the first to do it and the only ones who can.
• We set a high bar for ourselves and our work.
• Our ideas make a difference, shift culture, create a smile, inspire change, and initiate belly laughs.
• We deepen our understanding of the world and ourselves, grow, learn, and get better.
• Inclusion is our superpower; an inclusive environment where diverse perspectives are encouraged and empowered makes the work better, our agency better, and ultimately the industry better.
• We are proud to be recognized by the Advertising Federation’s Mosaic Awards year after year for our efforts in diversity, equity and inclusion.
• We consider ourselves lucky to build First & Only brands in an inclusive environment where everyone matters.
• Omnicom is committed to hiring and developing exceptional talent.
• We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.
• We strongly believe that celebrating what makes us different makes us better together.

Equal Opportunity

• GSD&M is an equal opportunities employer and will never favor or discriminate against anyone based on their age, gender, ethnicity, sexual orientation, disability, pregnancy or maternity, religion or belief, marriage or civil partnership, gender identity, expression, or realignment.
• If you require a medical or religious accommodation during the job application process, please reach out to keisha.townsend@gsdm.com for support.
• Omnicom and any of its affiliates provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
• EOE/AA/M/D/V/F.